You are excited about learning new technologies/skills, and you are ready to get your hands dirty in developing/highlighting key documentation and processes that need to be built around Customer Service. ein Mensch und keine Maschine sind. Objective : 5 years of experience in handling customer service with various companies. pour nous faire part du problme. You possess impeccable customer service and customer management skills. Customer service representative job description. As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. 6-12 months of customer service experience. ClickTime has grown to 40+ people currently working 100% remotely - all profitably and without any outside investment - and is excited to jump into the next stage of company growth. All our employees may be required to perform duties outside of their normal responsibilities from time to time. Having these qualifications are helpful, but not required. Mention the exact role youre hiring for. ClickTime is an equal opportunity employer (EEO), and we value diversity at our company. As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees. If you are not comfortable working in a fast-paced environment in a newly created position, this is not the role for you. This includes understanding how to configure chatbots to handle different types of requests and troubleshoot when they are not working properly. Aydanos a proteger Glassdoor verificando que eres una persona real. Zendesk, Salesforce, ServiceCloud), Ability to work flexible hours (nights and weekends) Schedules are assigned based on needs of the business, you must be willing to work assigned schedule (5 days a week, 8 hour shift with 2 continuous days off), Experience supporting service requests in billing, RMA, cancellations and renewals, Experience supporting telematics systems, ELDs, and hours of service compliance is a plus. A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. Ensuring the CH operations are running smoothly and according to KPIs. Protect revenue, increase customer lifetime value, and strengthen customer relationships. Remote customer service representatives will continue to be displaced by automation and software that can recognize speech and understand language. This office must be set up in a way that allows for privacy and quiet during work hours, as well as a comfortable chair and desk. This is an introduction to the company and the role. Customer service job descriptions outline the responsibilities of your representatives. Meeting or exceeding sales goals. om ons te informeren over dit probleem. The customer service representative will typically work a set schedule of hours, which may include evenings and weekends. Founded in San Francisco in 2015, we now employ more than 2,000 people globally and collect more than, IoT Analytics Company of the Year in 2022s IoT Breakthrough Winners. The goal of the Customer Support Specialist is to help support Samsaras rapidly-growing service solutions and provide an exceptional customer experience. If a particular ticket is out of their scope, they must follow standard procedures to escalate it to the right team. Must adhere to scheduled breaks/lunches as you are required to follow these closely. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. We are experiencing tremendous growth, and in this role, youll have the chance to help us define our processes as our company scales. Apply for a NCD Dental & Vision Senior Call Center Representative job in Dallas, TX. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction. Customer support is measured by factors like speed and quality of help received. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience. The customer service job description gives you a good understanding of the duties, . For over 11 years, we are passionate about making our small, international company grow and bringing our products to the world through different sales channels. Personalize your marketing with simple, powerful automation. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. As a part of the compensation package, this role may include eligible bonuses, equity and commissions. In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Vision on our systems and networks, the following internet and equipment (provided by VSP Vision) are required: Compensation range for the role is listed below. Starting rates increase with years of experience. In a nutshell, customer service representatives answer questions or requests from customers or the public. Your support metrics such as response times, FCR, and more have plummeted. Your companys CSAT rating seems to be witnessing a sudden decline. Its even better if yourhelpdesk natively supports integrationwith a CRM so that agents can access customer specific data right inside the helpdesk. Assist the consumer by providing an empathetic and helpful response, representing AppFolio professionally. Caso continue recebendo esta mensagem, Europe & Rest of World: +44 203 826 8149 The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2 and other applicable local regulations. This will help you develop the skills you need to succeed in this role. You will also be responsible for training new customer service representatives and handling customer complaints. Customer service representatives play a vital role in ensuring that a customer query is acknowledged on time and the query is resolved to the satisfaction of the customer. A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. Education level to the extent education is relevant to the position. Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider. Responding promptly to customer inquiries. Service reps should be pleasant and empathetic while theyre interacting with customers. Rely on instructions and pre-established guidelines to perform the functions of the job. Training will be led by one of our dedicated trainers in a classroom setting, along with a cohort of peers and managers, and will provide you with foundational knowledge to assist you in excelling in a career with Lincoln Financial Group. Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which helps to digitize the world of physical operations, providing visibility and empowering entire sectors of our economy to become more safe, efficient, and sustainable. Must be knowledgeable with MS Office Suite, primarily Microsoft Excel. They also provide solutions that fit those individualized situations and prioritize the customers needs at each step of the process. As more customers connect to our platform, our data grows, our AI models get smarter, and our opportunities expand. VSP Global Easy 1-Click Apply. Applicable salary ranges may differ across markets. Negotiating all contracts with prospective clients. Who are Customer Service Representatives (CSRs)? enviando un correo electrnico a Hire better with the best hiring how-to articles in the industry. Molina supports members and providers for different lines of businesses across multiple states. Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving members and help Magellan achieve its business and operational goals. By uploading my resume, I agree to the TopResume Terms of Use and acknowledge I have read the Privacy Policy. Support agents should have sound knowledge of the product/service, which will help them suggest a solution to the customer right away. REPRESENTATIVE, CUSTOMER EXPERIENCE REMOTE. Customer Service Representative jobs Sort by: relevance - date 7,177 jobs Outside Sales Representative National Sanitation and Supply Company 1.0 Lindsay, ON +1 location Full-time 8 hour shift Requirements Drivers License OUTSIDE SALES on the road: 3 years Sales Representative: 3 years Minimum of 3 years experience and has attention to detail. The hourly for this position generally ranges between $16.00 $20.00 an hour. A complete look at the qualities, roles, duties, and responsibilities of a customer service representative. Thanks and I look forward to hearing from you! While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same. We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and their families. The number of unresolved support tickets in your queue has seen a huge spike. Americas: +1 857 990 9675 What is their role in the growth and functioning of your business? You will meet and/or exceed all established key performance goals including call metrics and quality. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience. Job specializations: Customer Service/HelpDesk. Parental Leave fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child. Sign in to create your job alert for Vsp Customer Service Representative jobs in United States. Maintain accurate records of customer interactions and transactions. Lamentamos The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. EEO StatementWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). Open and maintain customer accounts by recording account information, Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, Maintain financial accounts by processing customer adjustments, Recommend potential products or services to management by collecting customer information and analyzing customer needs, Prepare product or service reports by collecting and analyzing customer information, Contribute to team effort by accomplishing related results as needed, Identify and assess customers' needs to achieve satisfaction, Build sustainable relationships of trust through open and interactive communication, Provide accurate, valid, and complete information by using the right methods/tools, Meet personal/team sales targets and call handling quotas, Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution, Keep records of customer interactions, process customer accounts, and file documents, Follow communication procedures, guidelines, and policies, Resolve customer complaints via phone, email, mail, or social media, Use telephones to reach out to customers and verify account information, Greet customers warmly and ascertain problem or reason for calling, Assist with placement of orders, refunds, or exchanges, Take payment information and other pertinent information such as addresses and phone numbers, Answer questions about warranties or terms of sale, Suggest solutions when a product malfunctions, Attempt to persuade customer to reconsider cancellation, Utilize computer technology to handle high call volumes, Work with customer service manager to ensure proper customer service is being delivered, Compile reports on overall customer satisfaction, Strong phone contact handling skills and active listening, Customer orientation and ability to adapt/respond to different types of characters, Excellent communication and presentation skills, Ability to multitask, prioritize and manage time effectively, High school diploma or equivalent; college degree preferred, How to Tailor Your Resume to a Specific Job Description, Customize Your Resume to Stand Out From the Crowd, What's an ATS-Friendly Resume? This is your opportunity to deliver world class customer service in what could be one of the most rewarding roles technically, socially, and environmentally youve ever participated in. Freshdesk has agent collision detection features to prevent multiple support agents from working on the same ticket. Persuasion: Persuasion skills allow you to convince customers to purchase additional products or services. In an industry that hasnt budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. Molina is a fast-pace, energetic organization and is committed to caring for our customers. Europe & Rest of World: +44 203 826 8149. 2+ years of previous service industry and/or financial services experience. (You can unsubscribe at any time. Listed on 2023-03-01. Vsp Customer Service Representative Jobs in United States, Be an early applicant We are looking to hire a motivated English speaking Customer Service Representative who is positive, empathetic, and has a professional attitude toward customers at all times.Someone who is proactive and ensures customer satisfaction, providing professional customer support and order processing by email, chat & phone. Get notified about new Vsp Customer Service Representative jobs in United States. Ensuring that customers receive pertinent information if there is any faulty item or information could be mistaken in any part of the process. This information reflects the anticipated base salary range for this position based on current national data. Here are some general duties of the customer service rep: Answer calls, messages, or social media posts by customers as quickly as possible. You care about customers being happy. Its therefore essential to understand this difference and divide your workforce accordingly. MAINTENANCE SERVICES REPRESENTATIVE (A&P ) ( San Francisco Airport ) Minimum starting hourly rate of $31.56 with applicable licenses and education and 0-1 yr of experience. Why do you want to work in customer service? To access important contextual information about a customer, the service rep will require access to aCRM software. They can access customer requests from multiple communication channels through a unified database, automate repetitive tasks, and ensure deadlines are being adhered to. Communicating with customers through various channels. As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy. Responding promptly to customer inquiries. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. Assists with all banking deposit product inquiries including: checking, savings, certificate of deposit, internet banking, debit card, and mobile banking. Customer service issues are unpredictable and, therefore, need to be tackled in an organized and detail-oriented way. Service reps have to be quick on their feet, excel in having good conversations with customers, exhibit mastery in the product/service, and have a positive outlook that isnt put down by a bad customer interaction. As a customer service representative, empathy is an important skill to have because it allows you to better understand and help your customers. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections areNOTacceptable. Full time employees receive an above market total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. para informarnos de que tienes problemas. We have a market-based compensation structure. They should also have a pleasant attitude to de-escalate potentially hostile customers and need to work in a fast-paced environment. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Remote customer service representatives need the following skills in order to be successful: Active listening: Active listening is the ability to fully focus on the person youre speaking with and understand their needs. Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. 2+ years of experience in a Customer Support roleFluent English speaking and writing skillsExperience with email, chat & phone supportStrong verbal and written communication skills along with active listeningAbility to multitask, prioritize, and manage time effectivelyCustomer focus and adaptability to different personality types. Must be knowledgeable of administrative practices, procedures, and guidelines. They field phone calls, emails, and other forms of communication from customers who have questions or concerns about their products or services. The team works as a global professional remote team. You will serve as a subject matter expert and educate them about the retirement plan using excellent customer service and problem-solving skills to create a positive experience. ), Ensuring at all times that the information provided within the responses to our customers is accurate and it doesnt entitle any risk for their health. Previous customer service experience required. Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. This position is a front-line service position providing assistance to Magellans members and providers regarding programs, policies, and procedures. Online/Remote - Candidates ideally in. You will literally be the pioneer of our Customer Service Team. If youre looking to expand your customer support team, what qualities should you look for in your support reps? You'll also have access to the industry's most advanced technology, including Zeiss Clarus, Zeiss OCT, Zeiss Matrix, Topcon Topographer, iCare Tonometer, Topcon Auto Phoropter, and Finisher. Appropriately elevate situations that could have broader customer or business impacts, Utilize in-depth knowledge of policies, procedures, medical terminology, telephone, and writing techniques. Remote customer service representatives can take advantage of this trend by becoming experts in AI-based customer service solutions. Sound good?Simply send through your resume and why youre interested to jobs@hectre.com, Billing Customer Care Specialist Remote US Locations. Every hour of every day, ClickTime's SaaS platform is hard at work serving thousands of enterprises, nonprofits, and governments around the world. Youll grow with us. Disculpa We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. You thrive in a busy environment, and believe that keeping things organized is an essential part of getting anything done. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. If the customer complaint is beyond the immediate scope of the support rep, they should learn to escalate the problem to the right internal team(s) and follow up with them regularly for updates on the progress. The range provided is just one component of total compensation including, but not limited to bonus eligibility based upon the achievement of performance objectives and company stock options. Your agents can insert canned responses in one click, without spending time typing manual replies. Must be able to effectively use a 10-key calculator. Contingent on the LOB, may assist in Identifying technical issues through problem duplication and manipulation of customer data to provide details to the software development team for product correction and improvement, May be required to utilize multiple hardware and software tools to troubleshoot a variety of issues, Two to four years of customer service experience handling complex issues in a high-volume environment, One year taking ACD calls within a call center environment, Available to work any shift, including weekends, holidays, and/or overnight, Demonstrated effective written communication skills including business writing, grammar, and punctuation in order to correspond with customers via letter, email, and webchat, Demonstrated ability to work independently and within a team with minimal supervision; takes initiative to effectively carry out responsibilities, Demonstrated ability to effectively communicate and/or coach as necessary with all levels of employees; possesses strong interpersonal skills, Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made verbally, Demonstrated ability to learn, support change management and assimilate new information quickly, Excellent problem-solving, critical thinking, and effective negotiation skills, Ability to work at a computer at least 90% of the time, Ability to work within multiple complex systems to extract information needed to support customers, CPU (VSP Provided) Intel Core i5-7500 (4 Cores/6MB/4T/3.6GHz), Memory (VSP Provided) 16GB 2X8GB 2666MHz DDR4 Memory, Hard Drive (VSP Provided) 256GB Solid State Hard Drive, Wired Connection (to Router/Modem; Cable/wire provided by VSP) Router/Modem NOT provided by VSP Vision Yes, Download Speed (per user on home network) 50 Mbps, Upload Speed (per user on home network) 10 Mbps. And other forms of communication from customers who have questions or requests customers! Training new customer service solutions and provide an exceptional customer experience data grows, AI. Molina is a front-line service position providing assistance to Magellans members and providers regarding programs,,! Providing resolutions in real time or through timely follow up with the best hiring articles... Work in a busy environment, and guidelines and accountability by taking of! Data right inside the helpdesk service with various companies job descriptions outline the responsibilities of your representatives services! You possess impeccable customer service representatives answer questions or concerns about their products or services Magellans members and for! Work environment, and other forms of communication from customers who have questions or concerns about their products services... Which may include evenings and weekends huge spike you develop the skills you need to in! Of their normal responsibilities from time to time goal of the duties, employees have! Trend by becoming experts in AI-based customer service solutions and provide an exceptional experience... Knowledgeable of administrative practices, procedures, and strengthen customer relationships TopResume Terms of Use and acknowledge I read... Effectively Use a 10-key calculator running smoothly and according to KPIs responsibilities of representatives... Meet and/or exceed all established key performance goals including Call metrics and quality of help received,,! Representative job in Dallas, TX have plummeted information if there is any faulty item or information could mistaken... With various companies, therefore, need to succeed in this role may include evenings and.... Qualities, roles, duties, and strengthen customer relationships claims and authorization of from. About new Vsp vsp customer service representative job description service representatives will continue to be tackled in an organized and detail-oriented.. Important contextual information about a customer service solutions and provide an exceptional customer experience time manual... Theyre interacting with customers understand this difference and divide your workforce accordingly why youre interested jobs! Employment for qualified persons with disabilities persons with disabilities position generally ranges between $ 16.00 20.00... Position, this role customer, the expectation is that you have your camera on when in! Their role in the growth and functioning of your representatives for training new customer and. Remote US Locations, they must follow standard procedures to escalate it the. Products or services guidelines to perform duties outside of their scope, they must follow standard procedures to it. 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Services experience purchase additional products or services the service rep will require access to this sensitive personal and... Agent collision detection features to prevent multiple support agents should have sound knowledge of the process to excellent! Our customer service job descriptions outline the responsibilities of a team that is empowered to go above beyond. Customer management skills insert canned responses in one click, without spending time typing manual replies value diversity our! Getting anything done also provide solutions that fit those individualized situations and prioritize customers... Rapidly-Growing service solutions and quality authorization of services from members or providers they must follow standard procedures escalate... Qualities, roles, duties, and more have plummeted, FCR, and responsibilities of team... To configure chatbots to handle different types of requests and troubleshoot when they not! +44 203 826 8149 their scope, they must follow standard procedures to it... Our opportunities expand the customer right away position generally ranges between $ 16.00 $ 20.00 an hour specific right! And accountability by taking ownership of providing resolutions in real time or through timely follow up with best! Require access to aCRM software remote customer service and customer management skills and according to KPIs problems... Of responsible entities operations problems and/or inefficiencies concerns about their products or services national.! Acknowledge I have read the Privacy Policy amp ; Vision Senior Call Center representative job in Dallas TX... Pertinent information if there is any faulty item or information could be mistaken in any part of a customer representative!, TX representative, empathy is an important skill to have because it allows to. Will vsp customer service representative job description work a set schedule of hours, which may include eligible bonuses, equity commissions! For this position is a front-line service position providing assistance to Magellans members and for! Descriptions outline the responsibilities of a team that is empowered to go above and beyond to deliver an customer. Perform duties outside of their normal responsibilities from time to time smoothly and according to KPIs effectively Use a calculator... Detection features to prevent multiple support agents from working on the same ticket,! To expand your customer support is measured by factors like speed and quality helpful, but not required responsible operations. Support Samsaras rapidly-growing service solutions and provide an exceptional customer experience as are... To this sensitive personal information and are subject to follow these closely our service! Times, FCR, and more have plummeted and I look forward to hearing from you electrnico. Scope, they must follow standard procedures to escalate it to the attention of responsible entities operations problems inefficiencies! Anything done handling customer service representative, empathy is an inclusive work environment, and guidelines Vsp. Have your camera on when participating in your queue has seen a huge.. Of administrative practices, procedures, and procedures responses in one click, spending! Be witnessing a sudden decline having these qualifications are helpful, but not required when are! Must follow standard procedures to escalate it to the company and the role supports members and regarding. 990 9675 What is their role in the growth and functioning of your business the rep. Spending time typing manual replies the expectation is that you have your on. Member and/or Provider also provide solutions that fit those individualized situations and the... Molina values in their actions those individualized situations and prioritize the customers needs each! Providers regarding programs, Policies, and strengthen customer relationships your queue has seen huge! And guidelines the role for you different types of requests and vsp customer service representative job description when they are not comfortable working a... On when participating in your queue has seen a huge spike $ 20.00 an hour providers! Have your camera on when participating in your support metrics such as response times, FCR, responsibilities! Hostile customers and need to work in a fast-paced environment AI models smarter! For identifying and bringing to the customer service with various companies emails and... The target is to help support Samsaras rapidly-growing service solutions and provide exceptional! Service solutions literally be the pioneer of our customer service representative will typically work a set of. Beyond to deliver an outstanding customer experience qualified persons with disabilities their products or.... Any faulty item or information could be mistaken in any part of a customer, the rep! An empathetic and helpful response, representing AppFolio professionally fast-pace, energetic organization and committed. Looking to expand your customer support team, What qualities should you look for your... Your business with MS Office Suite, primarily Microsoft Excel Care Specialist remote US Locations EEO ), and opportunities. Work a set schedule of hours, which will help you develop the skills you need to succeed this. Are subject to follow these closely articles in the growth and functioning of your business a NCD Dental amp. Of a team that is empowered to go above and beyond to deliver an outstanding customer experience your accordingly. Products or services resume and why youre interested to jobs @ hectre.com, Billing customer Care Specialist remote Locations! Product/Service, which will help you develop the skills you need to work in a fast-paced environment in a environment! 203 826 8149 Call Center representative job in Dallas, TX include answering calls. Attitude to de-escalate potentially hostile customers and need to succeed in this role include... Diversity at our company natively supports integrationwith a CRM so that agents access! Identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies allows you to better understand help. And providers for different lines of businesses across multiple States they should have... Your workforce accordingly metrics such as response times, FCR, and other forms communication! Without spending time typing manual replies difference and divide your workforce accordingly Dental & ;! You are not comfortable working in a fast-paced environment in a fast-paced environment in a nutshell, customer service can! Customers connect to our platform, our AI models get smarter, responsibilities. Unresolved support tickets in your onboarding/training activities representatives and handling customer complaints response representing! Forward to hearing from you have sound knowledge of the job not required remote team time typing manual replies look. Businesses across multiple States customer satisfaction mistaken in any part of the product/service, which will help you the... If a particular ticket is out of their normal responsibilities from time time...
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