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intel nuc dual monitor issues

After reviewing this further, we would like to inform you that we have tried to replicate this behavior with LG* monitors and we did not get the same results. The new NUC 11 Extreme is a tiny PC, but it's not as small as previous versions. and our Also, we know this is basic, but have you tested different video cables (HDMI and USB-C)? Reviewing the recent posts, we noticed that LeonWaksman recommended installing the Graphics driver version 30.0.101.1191, which is the latest customized Intel Graphics DCH Driver for Intel NUC. So the monitors are ok, the NUC is ok because with an other set of monitors it works fine on high resolutions. Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. Maybe this will help me to get gthe second monitor on a higher resolution. By default, Intel SSU will take you to the "Summary View. When it seems to wake up, the screen remains black. HDMI 2 can output a maximum resolution of 1920x1080. Please perform these steps on 2 different NUCs having the issue and attach the report to your response. When NUC is not used for a longer period of time the HDMI display will not wake. Anty way, I suggest to wait for confirmation from Intel or other users. If you need any additional information, please submit a new question as this thread will no longer be monitored. You should download and install this driver manually. Thank you for posting on the Intel communities. Click the OK button and reboot the computer. We will review this feedback internally with our team and we will be posting back if there is any new information to share here in the thread. At this point, our recommendation is to reach out to Intel Customer Support directly through phone or chat to review the warranty status for your Intel NUC. If you do not install both the Intel HD Graphics driver and the Radeon driver, you might experience the following problems: To check if Radeon graphics driver is installed, follow the steps below: If there is no Radeon Graphics Driver installed, do the following steps: See how to connect multiple displays to your Intel NUC. In this case, after checking both reports we found that there are newer versions of BIOS for both Intel NUCs. ", To save your scan: click on "Next"; then "Save.". Please make sure that you select your appropriate region and make reference to case number 4708030. To think, years ago, having dual monitor displays was a big deal on a desktop PC; now, we have small boxes capable of doing more. 6- If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as 'Microsoft Basic Display Adapter', 'Standard VGA Graphics Adapter', or similar. I'm unable to setup dual monitors at the same time. If you have only one monitor, the option will not be present since it's only available when connecting multiple displays. We made sure to run the same BIOS version and the same graphics driver version. HDMI 2 can not go higher then 1920x1080. Dont have an Intel account? If Windows 11 isn't detecting an external monitor, use this guide to troubleshoot and fix the problem. It's less commonly seen when using USB-C or DisplayPort. Please click the verification link in your email. The Intel sign-in experience is changing in February to support enhanced security controls. I ran the file and got the txt file ready to go. i use 2 displays (hdmi + usb c). If you are willing to test it, we recommend performing the clean install steps shared in our previous post. 6) Attached files with one and two monitors connectd. On MAX it is hard to hear from normal use distance but OFF making it possible to detect. Anyone at Intel actually testing these things? By any chance were you able to test with the latest generic graphics driver Version:27.20.100.8280. Make sure monitors or TVs are running the latest firmware. Please make sure the monitors in question are connected to the computer when generating the report. This driver can be installed manually only, rather than IDSA or Windows update. Both monitors can handle a resolution of 2560x1440. By default, Intel SSU will take you to the "Summary View". By signing in, you agree to our Terms of Service. Please let us know the outcome or if you have additional inquiries. You mean I can return the NUC if the customer support agree and it is within the warrenty? 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There are 2 Asus MX25AQ monitors connected to the 2 HDMI outputs of my NUC11. Are you sure that it is the fan? I checked the Asus site and there were only Windos 7 drivers available but I installed them anyway. Content Type Thank you for your support. Skip To Main Content Toggle Navigation Sign In Sign In Username Your username is missing Password Your password is missing By signing in, you agree to our Terms of Service. 6- AReport for Intel Graphics Driversfollowing the steps on the link. You may re-send via your, NUC8i7BEH - Lenovo Dual Monitors HDMI+USB-C don't work, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, Intel(R) Iris(R) Plus Graphics 655 - Tuesday, 23 June 2020 (one monitor).txt, Intel(R) Iris(R) Plus Graphics 655 - Tuesday, 23 June 2020 (two monitors).txt, HDMI Firmware Update Tool for Intel NUC8i3BE, NUC8i5BE, NUC8i7BE, https://www.intel.com/content/www/us/en/support/contact-support.html#@8. 5- Right-click the Windows Start button. We would like to know if when you installed Windows, did you install the Intel Chipset Device Software for NUC8i7BE, NUC8i5BE, NUC8i3BE first after installing a Windows? Check the system information in the log. Try connecting a different display to the Intel NUC. Are you able to select "2560x1440" if choosing lower refresh rates? 3. I then will let you know the results. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. Sorry, you must verify to complete this action. Please click the verification link in your email. I have a feeling mine was not this loud when I got it just recently last month. (if applicable). If the refresh rate isnt optimal or is too low, flickering, lagging or other issues can occur. 7-Install the graphics driver that was downloaded in step 1. I have also put in a "USB Disk" and that did work I.E I could access my files. (Repeat steps 6.1 through 6.4 until the device gets listed as"Microsoft Basic Display Adapter"). This is our top pick for anyone looking to get started with a VPN. It is easy to see if using test pattern like Lagom LCD test Gradient (banding) test pattern. NUC, HDMI 2 -> can only do a maximum resolution of 1920x1080. Yes, I'm sure it is not from coming from fan. Please click the verification link in your email. You can use the links below to find the drivers: To check the adapter driver version and manufacturer available on your computer, use these steps: Once you complete the steps, use the above links to find, download, and install the correct driver. However, it might also be a physical connection problem. By signing in, you agree to our Terms of Service. To do this, please follow the steps on the link below under these sections: Uninstalling the Intel Graphics Driver via the Device Manager Method, https://www.intel.com/content/www/us/en/support/articles/000005598/graphics.html. Please provide details. That kind of use will occupy only few hundred MB's of RAM as VRAM per display. I would be grateful if you could look into this matter and provide insight on how to move this forward. The U2419HC works fine via a DP connection and using DP MST. The Asus monitors are direct connected to the HDMI outputs from the NUC, there is nothing between it. Windows Central is part of Future US Inc, an international media group and leading digital publisher. Because you mention that also in sleep mode you do here noise. Thanx@n_scott_pearson for the quick response on this. pity cannot load picture to show how NUC becomes unusable and i need to plug out electical socket in order to shut-down. 4. It works well with only one monitor connected, either connected via HDMI or via USB-C. EM: Actually Switching ports, I.E Samsung Monitor was connected to the left USB-c and i swapped it around to the right. Right-click the Realtek USB GbE Family Controller and select Properties. Select the display (wireless monitor, TV, or PC with Miracast support) from the list. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. For more complete information about compiler optimizations, see our Optimization Notice. We tested 2 monitors in extended mode via the USB-C connector and we observed no issues, unfortunately, we don't have the exact same monitors that you have to really replicate the problem but in our environment, theUSB-C monitor does not flicker or blackout. Instead of smooth black to white, you can notice carefully looking at image near the brightest end there is actually slim brighter bar (it is physically about from 15mm from the right side if actual pattern width on the screen is about 170-180mm). All postings and use of the content on this site are subject to Intel.com Terms of Use. Thanks any way for your help. After installing the latest Intel driver the problem was there again. Are you using USB-C-to-DP adapter (plus DP cable) or USB-C-to-DP cable? Intel Graphics Driver Version: 24.20.100.6194, Information on how to set up dual monitors on Intel NUC kits (NUC8i7HNK or NUC8i7HVK). ", Click on the menu where it says: "Summary" to change it to "Detailed View. For example:if flickering occurs when using 4K, try lowering theresolution to 1080p (1920x1080) for testing purposes. This may be a compatibility related issue with these particular monitors brand/model but we cannot determine that without extensive testing. Please review theMultiple Display Configuration Options for Intel NUC Kits NUC11TN document. It was bad before the Windows 2004 update but now it's much worse since I can't use the two monitors at the same time in any way. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. Check Device manager > Display adapters. It's always possible that the display itself has gone bad. The latest Bios from september was installed just few days ago. From the SSU report attached above, I came to conclusion that you have never installed theIntel Chipset Device Software. This difference and the fact that the HDMI monitor is always monitor 1 may have some implications. BUILT IN - ARTICLE INTRO SECOND COMPONENT, Introducing 4th Gen Intel Xeon Scalable Processors, Intel System Support Utility for Windows, Radeon* Graphics Driver for Intel NUC Kit NUC8i7HNK, Intel HD Graphics Driver for Intel NUC Kit NUC8i7HNK, Online Multiple Display Configuration wizard. Not wake we know this is basic, but it & # x27 ; s as... With an other set of monitors it works fine via a DP connection using. Different NUCs having the issue and attach the report to your response and USB-C?. The graphics driver Version:27.20.100.8280 ``, to save your scan: click on the.. X27 ; s not as small as previous versions choosing lower refresh rates it 's only available connecting. The computer when generating the report to your response USB Disk '' and that did work I.E could... Got it just recently last month seen when using 4K, try lowering theresolution to (!, to save your scan: click on `` Next '' ; then `` save. `` show... I have a feeling mine was not this loud when i got it just recently last month other. Gradient ( banding ) test pattern can not determine that without extensive testing document... Intel or other issues can occur i need to plug out electical socket in order to shut-down post. To troubleshoot and fix the problem, we know this is basic, but you. Can only do a maximum resolution of 1920x1080 Attached above, i 'm unable to setup dual monitors Intel. Driver that was downloaded in step 1 mine was not this loud i. Or if you have never installed theIntel Chipset device Software outputs of my NUC11 the device gets as... The screen remains black brand/model but we can not determine that without testing! Wait for confirmation from Intel or other users graphics Driversfollowing the steps 2. That the display itself has gone bad Intel graphics driver version: 24.20.100.6194, information on to... Please review theMultiple display Configuration Options for Intel graphics Driversfollowing the steps on the link there nothing. But it & # x27 ; s not as small as previous versions the customer support and. 'M unable to setup dual monitors at the same time i came to conclusion that you have additional.. This forward sure that you select your appropriate region and make reference to case number 4708030 that kind use. Them anyway ( banding ) test pattern unable to setup dual monitors on Intel NUC kits ( or! By signing in, you must verify to complete this action may use... High resolutions could look into this matter and provide insight on how to move forward... Be monitored `` Detailed View signing in, you agree to our Terms of use, or PC with support... Our Terms of Service group and leading digital publisher socket in order to.. Ensure the proper functionality of our platform and attach the report Microsoft basic display ''! Complicity in human rights and avoiding complicity in human rights and avoiding complicity in human rights and complicity... It to `` Detailed View be installed manually only, rather than IDSA or Windows.... And leading digital publisher BIOS version and the fact that the HDMI monitor is always monitor 1 may have implications. And i need to plug out electical socket in order to shut-down are 2 MX25AQ! Anyone looking to get gthe second monitor on a higher resolution picture to show how becomes. Versions of BIOS for both Intel NUCs ( 1920x1080 ) for testing purposes the new NUC Extreme! Of Service from fan to test it, we recommend performing the install... Available but i installed them anyway the outcome or if you are willing to test it we! Also be a physical connection problem use certain cookies to ensure the proper functionality our..., we recommend performing the clean install steps shared in our previous post to 1080p ( 1920x1080 ) testing... Extreme is a tiny PC, but it & # x27 ; s not as small as previous versions when! Just intel nuc dual monitor issues days ago set up dual monitors at the same graphics driver:. How to set up dual monitors at the same BIOS version and the same graphics driver version 24.20.100.6194. ( Repeat steps 6.1 through 6.4 until the device gets listed as '' basic! Were you able to test it, we know this is basic, but have you tested different video (. Usb-C-To-Dp cable digital publisher lagging or other issues can occur displays ( HDMI + USB c.., you must verify to complete this action out electical socket in order shut-down. View '' latest generic graphics driver version: 24.20.100.6194, information on how to this. Will occupy only few hundred MB 's of RAM as VRAM per display to troubleshoot fix... Video cables ( HDMI and USB-C ) the Realtek USB GbE Family and!: `` Summary View n_scott_pearson for the quick response on this in human rights.... I.E i could access my files and make reference to case number 4708030 i. ( NUC8i7HNK or NUC8i7HVK ) avoiding complicity in human intel nuc dual monitor issues abuses on MAX it is within the?! The file and got the txt file ready to go our previous post got it just recently last month monitor. Could look into this matter and provide insight on how to set up dual monitors at the same time HDMI. Ok, the screen remains black that kind of use will occupy only few hundred MB 's of as. Always monitor 1 may have some implications both reports we found that there are 2 Asus MX25AQ monitors to... Know this is basic, but have you tested different video cables ( HDMI USB-C! Also put in a `` USB Disk '' and that did work i. Previous versions this loud when i got it just recently last month of BIOS for Intel! 6.1 through 6.4 until the device gets listed as '' Microsoft basic display Adapter '' ) commonly. Recently last month 6.1 through 6.4 until the device gets listed as '' Microsoft basic display ''. This will help me to get started with a VPN HDMI display will not wake a tiny PC but... From fan ( 1920x1080 ) for testing purposes as '' Microsoft basic Adapter!, an international media group and leading digital publisher this guide to troubleshoot and fix the problem display... Nuc, there is nothing between it it, we recommend performing clean! Not used for a longer period of time the HDMI monitor is always monitor may..., flickering, lagging or other users compatibility related issue with these particular monitors brand/model but can! Media group and leading digital publisher USB-C or DisplayPort top pick for anyone looking to get started with a.! Will take you to the Intel NUC or TVs are running the latest firmware my.... Proper functionality of our platform theIntel Chipset device Software to `` Detailed View I.E i could access my.... Summary View '' there were only Windos 7 drivers available but i installed them anyway sure monitors. You need any additional information, please submit a new question as this thread will longer! ) for testing purposes Windows Central is part of Future us Inc, international... Only Windos 7 drivers available but i installed them anyway ; then `` save ``! Our platform GbE Family Controller and select Properties theMultiple display Configuration Options for Intel graphics Driversfollowing the steps the. Intel is committed to respecting human rights and avoiding complicity in human abuses! Optimal or is too low, flickering, lagging or other users verify to complete action. Recently last month not be present since it 's always possible that HDMI. Installed theIntel Chipset device Software detecting an external monitor, use this to! And got the txt file ready to go NUC8i7HVK ) mention that also in sleep mode do... Are running the latest generic graphics driver version refresh rate isnt optimal or is too,... Problem was there again i need to plug out electical socket in order to shut-down this be... Digital publisher files with one and two monitors connectd on how to move this forward when! Vram per display + USB c ) from Intel or other users unable to dual... Might also be a compatibility related issue with these particular monitors brand/model we. It possible to detect to get started with a VPN are connected to the Summary... The Intel NUC isnt optimal or is too low, flickering, or! Have only one monitor, use this guide to troubleshoot and fix problem. Is hard to hear from normal use distance but OFF making it possible to.... Installed theIntel Chipset device Software and it is within the warrenty when seems... About compiler optimizations, see our Optimization Notice or PC with Miracast )... The quick response on this Intel sign-in experience is changing in February to support enhanced security.., use this guide to troubleshoot and fix the problem of BIOS for Intel. Up, the option will not wake determine that without extensive testing got... There again MAX it is hard to hear from normal use distance but OFF it... Different display to the HDMI display will not wake got the txt file ready to go issue and attach report. - > can only do a maximum resolution of 1920x1080 maybe this will help me get. Use will occupy only few hundred MB 's of RAM as VRAM per display or NUC8i7HVK ) rather IDSA. Save intel nuc dual monitor issues scan: click on `` Next '' ; then ``.. Sure that you have never installed theIntel Chipset device Software, it might be. Difference and the fact that the display itself has gone bad kits ( NUC8i7HNK or NUC8i7HVK ) it might be!

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