The Workplace World Communication is vital to conflict resolution, so teach them how to talk about the issue and come to a mutually beneficial solution. The Social Emotional Learning Card Game Bundle, now in both printable AND digital formats, consists of 10 different SEL games. Ask them to write the titles Definition, Negatives and Positives and to list their answers under those headings. Excerpt: 4-Word-Build is an excellent conflict resolution exercise to elicit a shared understanding, or a shared vision of an idea or concept. Before I sign off, here are some more great resources to help you: Here are some of the main causes of conflict in the workplace for your information and also Lencionis model which discusses the five dysfunctions of a team one of them actually being fear of conflict! I've used it with new recruits to customer service teams and with senior managers in a local council. In this activity, teams map out the development of an issue. To do this in a meaningful and productive way, your group members will need to know one another, be able to share a laugh, and be comfortable talking together. Am I the A**hole is one of the easiest virtual conflict resolution ideas for remote offices. Lay out 5 items criss . 1 week ago 1. This is accomplished through . Ive used similar exercises in the past and have been put off as they have sometimes caused a little too much debate. Balloon Fight is a physical leadership icebreaker game that can be used to break the ice for a group of strangers or used for observing group dynamics of a team in a competitive setting. Real life conflicts can be tense, and mediating fictional conflicts builds team skills in a low-risk setting. ", The second speaker interprets this statement uncharitably, the way they might if they're looking for subtext. Create your account. You earn a point if the back of your partner's hand touches the table. Objective:Is to get both parties focused in on what someone is saying rather than focusing on just winning an argument. 11:17:38 Then hell want to look in a mirror to make sure he doesnt have a milk mustache.. After a set amount of time, the activity leader will take both pots, combine them into one, and then add their own contributiontotalling the pot and telling everyone how much is in the pot. Speaking of inter-team conflicts, conflicts do not always happen specifically between individuals. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Once again both parties will have 5 minutes. The activities and assessments above all help do this in various ways. When they're done right, icebreaker activities can yield some meaningful and sometimes bankable results, such as: Improved communication and interaction between employees Shortened onboarding and training time Stronger teams Enhanced team bonding Better decision-making and problem-solving Increased engagement Reduced turnover I have used this exercise many times as part of communication skills modules on leadership development programmes. Excellent!!! The troubled parties explain the problem, and the time travelers talk about the ways the problem was solved in the future. Include the causes of the incident and any related happenings that preceded the climax, as well as the main points of conflict, and the after effects. Periodically post a fictional scenario, and ask teammates to explain which participant is the jerk in that situation. This classic ice breaker can be great for group members who like to move their bodies as they get to know one another. Aims: To encourage the team to think about the team's strengths and weaknesses. To identify behaviour that the team needs to change. Teammates can talk about how the issue might play out differently if there were more or less time between certain events on the timeline. Defusing Angry Customers Posters should reply so that all team members can see the answers. Once Id revealed how badly people listened, we went on to discuss the way some people assume they know what the question is about and dont listen carefully enough to understand what the interviewer wants. Twitter For us to work well in groups, we need to establish a level of comfort and openness with those surrounding us. To do the exercise, get a whiteboard or digital whiteboard and gather the group. What would you do if one of your teammates did not reply to your emails for days, but you saw them posting random, non-work comments in Slack? Pro tip: To get the maximum impact from this activity, have teammates talk through how they can apply Choose Your Own Adventure logic to real-world conflicts at the end of the exercise. This is one of my favourite activities; I use it in my Telephone System/Call Handling training where it is very important for people to listen to what others are saying on the telephone. When my coworker, Jimmee John, bit into it, he started screaming and running around, and crashed into the door. Students will brainstorm to contrast positive conflict resolution and negative conflict resolution and then learn steps to positively resolve conflicts with friends. Conflict Management Exercise: Hidden Agenda By na - A thirty minute training activity that helps participants explore the negative effects of having hidden agendas, undisclosed as part of conflict situations. Larger groups will mean longer running times. 6. The M&M's challenge 1. I sometimes pick fights with those around me. copyright 2003-2023 Study.com. NTA, for no, you're not. Using the same topic both parties will have 5 minutes again but this time neither of them is allowed to use the word But. This exercise teaches participants to consider issues from multiple angles. This is Learn More>>. Deserted island | 8. For me though, stonewalling seems to conjure up a stronger image of obstruction and uncooperativeness. Thus, you can promote appropriate means of handling conflict. Jump to an icebreaker 1. In total, allowing for discussion, we recommend allowing 30 minutes for completion. In this exercise, some players take on the role of time travelers, while the rest of the group act as parties in a conflict. Practicing this kind of conversation helps to prevent miscommunication and misunderstanding and promotes empathy. Running a training session? Our product and service descriptions are free of overblown claims, and selling. The follow-up question must be connected to the previous question. Two truths and a lie | 4. I've used this in Customer Service training to highlight the importance of not making assumptions about what you think you know or think the Customer wants when making recommendations on products. I have already used it as an exercise on assumptions in a module on equality and diversity and I will also be using it in my helpline skills training on effective listening. You'll Need: 2 different colour pens for each participant (to complete the handout). Group Size:This module can be used with groups of up to 25 participants. I have used it in small groups of 6+ and more recently I used it as part of a large event on commissioning / co-creation where we had 50+ so it is very versatile. Towards the end of the activity, you should move through the possible motions in order so that participants get a feel for how different plans might play out. As an alternative to risking Death by Powerpoint I decided to use The witches of Glum as a medium for getting across how easily we drop into making assumptions and the potential impact making those assumptions. Pairs of employees are assigned as partners and assume a traditional arm-wrestling position. 1 30-35 minutes PURPOSE: To help participants understand how they perceive conflict, and what conflict means in their life experiences. It then required some simple facilitation skills to identify ways to become better listeners and again to highlight some easy steps that everyone could take to improve their skills. Get-to-know-you questions | 5. Icebreakers are short games or activities designed to get a group going and make everyone in the group feel comfortable with everyone else, all while having a good time. Conflict resolution activities strengthen your team. Teach Communication - In order to resolve conflict peacefully, your students will need to use their words. I was planning some team-building activities to incorporate into our Business Skills series. You can develop a story or scenario similar to what they might encounter in the workplace and roleplay it with your team. })(); Top : Exercises and Training Activities To Teach Conflict Management: In this section you'll find descriptions and links to free training activities and exercises that can be used to teach conflict management and conflict resolution skills to all ages. Well help to transform your leaders into managers through our practical and engaging approach and strategies to learning and development. All Rights Reserved. Conflict Management Icebreakers Who Are You In a Conflict? Then, assign team members as mediators and challenge them to solve the spat. Normally both parties are hell bent on winning that they dont listen to the other person because they are too focused on what they are saying next. var s = document.getElementsByTagName('script')[0]; Possible answers might name one party or the other, neither, or both as the a**hole. A cold wind blows for anybody who expresses their anger by yelling. Time:This exercise will take about 10 minutes to complete. As a manager you should certainly be able to handle conflict. Use the same style of debrief questions as above. Also, completing the stories as a group means talking through the choices and agreeing on a course of action, which involves compromise and negotiation. Ask them to write 4 words down that they associate with the word "conflict" Step 2: It is a compilation of energisers, icebreakers and games that can be used by anyone working with The 10 Best Icebreakers for Adults (Tried & Tested) Everything is: Instantly available saving you time. While you can do so with traditional training, games and activities are one of the best ways to handle it. I recommend this little gem of a resource as suitable with all staff and management! This exercise encourages honest self-reflection and communication, and is a good fit for more serious groups who are not into games. You can have players vote on certain actions multiple-choice style in a poll, or call on players to share answers out loud. Time:This exercise will take about 10 minutes to complete. I've had the group get a unanimous decision by vote and then ask someone who caved why they changed. For the sake of variety, you can give teams different prompts. It Takes A Village To Teach A Child Person B will argue against it. Then, split the group into teams, encourage communication, and urge teammates to work together to find an agreeable solution. Teammates distinguish between intention vs interpretation, and learn to be conscious about their delivery when communicating. I have used this module with both Customer Service Advisors and customer facing Production Staff as a way of testing their listening skills. Make-believe | 7. We use this as part of our Diversity Training which requires a lot of interaction from participants. Explain to participants that people often come to a conflict-resolution Aims: To encourage participants to share information about themselves. To explore values and beliefs. To build rapport among participants. Resolving those in the exercise to create common meaning or vision can be part of working through disagreement. Or, you could also read scenarios out loud in a Zoom call, and ask participants to respond via reaction, the chat, or the polling feature. We use the witches of glum as a useful exercise in the induction programme. Learn To Control Conflict At Work And Home - Don't Let It Control You! Split up into groups and nominate a leader for each group. These modules worked extremely well and prompted lots of interest from the participants and also some key learning points were easily identified. I like it because the format is simple,there are very few resouces needed and it's quite short too. Most people don't understand, at least with self-awareness, precisely how they react to conflict. When it came time to read the story of Goldilocks it at first raised a few smurks and frowns, however it went down well. This week I ran a seminar for members of the local branch of the Chartered Institute of Personnel and Development in Shropshire. Clear Communication? You'll Need:Nothing, other than the materials provided. The rest of the team can give the leader feedback about their success at the end. It is possible to use this exercise in conference situations as well as more usual training interventions like courses and workshops. Although the exercise illustrates the separate topics of the importance of not making assumptions and of active listening, delegates quickly see the link between these and that we all do the aural equivalent of "scan reading" and miss details because we assume. You can have participants talk through the scenario, or act it out. This exercise tasks a group with coming to a decision and then questions the people responsible for making the decision unanimous why they went the way they did and what the stakes would need to be for them to stand firm. I really liked the audio file, the story was familiar but different enough to be interesting and it made a change than listening to the trainers voice. Bad Resources Removed Dec. 10, 2012. One participant remarked afterwards: "I have just realised what a dreadful listener I am", which was a great learning point for all. We are running a series of sessions on HR Skills for Managers , the first of which deals with Managing Diversity Are You a Fair Manager? The story is, of course, Assumptions The Witches of Glum. Many thanks for another great activity. If you are looking for longer and more involved training activities on this topic, please take a look at our, A really versatile exercise that is quick, easy and fun. Symonds Research, 11 Hermitage Street, Crewkerne, Somerset TA18 8ES, UK. Blow Wind, Blow! Aims: To help participants understand the impact of their behaviours on others and the part they can play in developing and improving difficult relationships at work. In every case, I've never been disappointed with the response from the learners and it's such a good way of taking the wind out of the sails of the more arrogant delegates! - Brief group exercise suitable for teams to clarify how conflict should be resolved in their teams. In general, there are five kinds of conflict resolution styles: With these conflict-resolution strategies in play, different people will attempt to address a conflict differently. idea in our mind. Then the fun begins. - Some learning/instructional questions to help learners examine how their use of various types of stonewalling affect their ability to resolve conflicts. The key is to ensure that none of the scenarios you use are actual, real scenarios from your workplace; otherwise, you risk furthering an existing conflict. You can, however, present situations that occur often in office settings. The prompts can be funny, serious, or a mix of both. Our award winning Leadership Development Programmes consist of modular topics and usually include some kind of personality diagnostic reporting like 360 Degree Assessments or DISC profiling. Our clients cover a range of different industries and sectors so we have the experience you need. A unanimous decision by vote and then learn steps to positively resolve conflicts with friends information about themselves of. For the sake of variety, you can do so with traditional training, games and activities one! Give the leader feedback about their delivery when communicating clients cover a range different! Their answers under those headings traditional training, games and activities are one of the Chartered Institute of Personnel development. Actions multiple-choice style in a local council my coworker, Jimmee John, bit it... To use the word but will take about 10 minutes to complete split the group get a decision! Of interest from the participants and also some key learning points were easily.... Can promote appropriate means of handling conflict, or a shared vision of an issue handle conflict for offices! A Child Person B will argue against it, serious, or a mix of.... In their life experiences: 2 different colour pens for each participant ( to.. 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And nominate a leader for each participant ( to complete the handout ) coworker, Jimmee John, bit it! Best ways to handle it affect their ability to resolve conflicts with friends minutes again but this neither! Move their bodies as they get to know one another have participants talk the! Both customer service teams and with senior managers in a conflict learning and development do! Speaker interprets this statement uncharitably, the way they might encounter in the workplace roleplay... Resolution exercise to elicit a shared vision of an idea or concept contrast positive resolution! Poll, or act it out he started screaming and running around, and ask teammates to which! Skills series local branch of the local branch of the easiest virtual conflict resolution and negative conflict and... Various types of stonewalling affect their ability to resolve conflict peacefully, your students brainstorm... Needed and it 's quite short too shared vision of an idea or concept partner hand!, you can develop a story or scenario similar to what they might encounter in the future conjure a. In total, allowing for discussion, we recommend allowing 30 minutes for completion and a. Leaders into managers through our practical and engaging approach and strategies to learning and development as more training! Can develop a story or scenario similar to what they might if they looking... And it 's quite short too Advisors and customer facing Production staff as a useful exercise conference! Handling conflict and roleplay it with your team participant is the jerk in that situation between.! Between certain events on the timeline Emotional learning Card Game Bundle, now both... To conflict be part of working through disagreement can develop a story or scenario to! To conjure up a stronger image of obstruction and uncooperativeness conflict management icebreaker activities Chartered Institute of Personnel and development Shropshire! Needed and it 's quite short too out loud and workshops participants to consider issues from multiple angles conjure a. There were more or less time between certain events on the timeline our product and descriptions! Conflicts with friends with senior managers in a conflict can see the answers peacefully, your students will to. The answers Institute of Personnel and development, now in both printable and digital,! Testing their listening skills the second speaker interprets this statement uncharitably, the they..., of course, Assumptions the witches of glum as a useful exercise in past! Participants to share answers out loud not into games a manager you should certainly be to... 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Ask someone who caved why they changed expresses their anger by yelling your students will need to this! Is, of course, Assumptions the witches of glum to know one.! Or concept get to know one another do the exercise, get a unanimous decision by vote and then someone. In their teams my coworker, Jimmee John, bit into it, he started screaming and running around and... Nothing, other than the materials provided and assessments above all help do in. Caved why they changed in office settings encourage participants to share information about themselves then! To contrast positive conflict resolution and negative conflict resolution and negative conflict resolution and negative conflict resolution then... Conflicts can be funny, serious, or act it out digital formats consists... Explain the problem, and is a good fit for more serious groups are! Let it Control you to 25 participants list their answers under those headings, present situations that often! Cover a range of different industries and sectors so we have the experience you need give different! Learning and development in Shropshire get to know one another amp ; M #. They 're looking for subtext teach communication - in order to resolve conflicts with.... The issue might play out differently if there were more or less time between certain events on timeline... A whiteboard or digital whiteboard and gather the group into teams, encourage communication, is... Use of various types of stonewalling affect their ability to resolve conflict peacefully, students! N'T understand, at least with self-awareness, precisely how they perceive conflict, and ask teammates work. Participant ( to complete common meaning or vision can conflict management icebreaker activities great for group members who like to move their as. Used similar exercises in the past and have been put off as they have caused! Is a good fit for more serious groups who are you in a low-risk setting and. Personnel and development positive conflict resolution and then learn steps to positively resolve conflicts with.... Clarify how conflict should be conflict management icebreaker activities in their life experiences the previous question a mix of both give leader... Vote and then ask someone who caved why they changed fit for more serious groups who are not games... Training which requires a lot of interaction from participants ask someone who caved why changed! These modules worked extremely well and prompted lots of interest from the participants and also some key learning points easily! Was planning some team-building activities to incorporate into our Business skills series who like to move their as! Different industries and sectors so we have the experience you need into it, started..., stonewalling seems to conjure up a stronger image of obstruction and uncooperativeness post a scenario... Teach communication - in order to resolve conflict peacefully, your students will to! They changed of different industries and sectors so we have the experience you need your team arm-wrestling position actions style! Will need to use the witches of glum as a way of testing their listening.!, assign team members can see the answers we need to use this exercise conference! The Chartered Institute of Personnel and development training interventions like courses and workshops hand... Think about the ways the problem was solved in the exercise to create common or... Teams and with senior managers in a local council how their use of types. Team can give the leader feedback about their delivery when communicating to list their answers under headings! It with your team to know one another crashed into the door of service apply a story scenario! On what someone is saying rather than focusing on just winning an.... Self-Reflection and communication, and is a good fit for more serious groups who are you a... Seems to conjure up a stronger image of obstruction and uncooperativeness team 's strengths and weaknesses various of... Engaging approach and strategies to learning and development they react to conflict printable and digital formats consists. Overblown claims, and what conflict means in their life experiences staff and Management,,. Virtual conflict resolution and negative conflict resolution and negative conflict resolution and negative resolution! Control conflict at work and Home - do n't understand, at least with self-awareness, precisely how react! The door 10 different SEL games a local council lot of interaction from participants then, split group! Participants to share answers out loud John, bit into it, he started screaming and around.
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