Consumers are mostly dissatisfied. Quartz is a high-end stone and it has a high-end price tag that goes with it. This behavior has been going on for quite some time. Keep in mind the preventative measure reviewed in the article to keep your countertops shiny, unless made of a quartz matte finish, and new. Choosing the best countertop option for your bathroom or kitchen is tough, particularly with kitchens. No worries I thought (big mistake), we have a 20 year warranty and it has only been 20 months. We called them and they came out to our home to measure and give us a price on countertops. Other stronger, industrial acids (muriatic acid per example) could damage the material. It is solf, velvety and perfect for your countertop. The wall is perfectly square and flat--they used too much glue and didn't hold the Silestone long enough to sit. Jeanette, if you happen to be in the neighborhood, Gilmans Kitchen and Bath in San Mateo has both Dekton and Silestone Suede in Lagoon installed on an island and desk in their shop. Three popular manufacturers are Silestone, Cambria, and Ceasarstone. Silestone maintenance is the same no matter where the surface is located in the home or how it is used. To prevent the surfaces from fading due to exposure to a lot of direct sunlight, always close the curtains or windows in the direction facing the sun. We do care about our name as well as our customers. When considering Silestone versus granite this is an important distinction to remember. To repair it or replace it. As a result, Silestone comes in many colors, patterns, and arrangements. As you have seen, while Silestone has its weaknesses, there are several ways you can go around them. Because Silestone is 94% quartz, it's more scratch-resistant than Corian. If you need further clarification or you would like me to recomend someone who can complete your job, please do not hesistate to call me at [protected] ext 109. Remember Silestone warrants the material, not the install. Of course, the CSI I hired lied about that issue as well since he told me numerous times "he would make things right"guess never trust a flim flam man or Silestone. If Silestone had any real care for their customers, they would sue Mr. Smith directly which they probably will do..don't know. Silestone resembles granite and marble but shines a little brighter because the quartz crystals give it more sparkle than the naturally occurring materials. A customer set a hot dish from the microwave onto the counter top where the heat melted the resin leaving a ring shaped mark. Silestone countertops are vulnerable to having visible seams. Silestone does not emit radon gas as granite and other stone surfaces do. Unfortunately, the resin is not heat-proof. When the contract was sent I made the foolish assumption that the sales rep would charge me $80 a square foot. Still, that matte piece really made my choice easier. . The two problems we face as a company is we have no record of Mr. Evatt receiving any material from our facility. Bacteria and germs can't lodge on a non-porous surface, making Silestone countertops ideal for kitchens and bathrooms. Matte finished stone by their nature grab and hold onto oil and dirt in a much superior fashion that honed or polished stone. The last change I ordered was to the bar installation (incorrectly installed) and paid Mr. Smith a deposit for the installation of pieces to support the extension of the bar. Since that time, she has written for newspaper inserts and Christian magazines, as well as a variety of website content. Silestone is one of the hardest natural minerals, which makes it resistant to scratching, staining and impact. This is confusing? I doubt this finish is going away any time soon Ceaserstone also introduced this finish they call it sleek. I have to decide between Suede and Polished. Other styles conducive to Silestone are modern, vintage, rustic, American, and Scandinavian kitchens. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. If not, harmful bacteria grow in the crevices of the granite creating dangerous cooking and food preparation surfaces. And really unknowledgeable field reps. A product from Italy that is making its way in the our market is called lapitec. If you've had trouble and actually ordered from a CSI and had this kind of fraud committed, its time to act as consumers. Stain Resistant. As we mentioned, Silestone isnt porous like many other types of countertops. Still, the company was not truthful about its product and warranty. No problem - right? Scratch Resistance. Ricky Smith, who owns an install company called Alabama Custom Countertops, did a manual measure which resulted in errors in the install. Unfortunately, heat damage like that is permanent. Also contact your state attorney generals so they can look into this matter and business approach. To me the polished shows every smudge and finger print. Sangeetha Panugonda how is your Suede finish held up? Our cracks are big and getting bigger. Appliance Repair: How Often Should You Replace Your Kitchen Appliances? To maintain great looking surfaces, place trivets and pads under the hot pots and pans. Your email address will not be published. Of course, rep suppliers vary from location to location so I think it is important to check out the reviews on your own local before moving forward, but also use an intermediary, like Home Depot, because they can help with customer service issues. Issues and problems experienced with Silestone Silestone employs extensive tests before distributing any of its manufactured surface into the markets. The tips above can help you decide if Silestone the best countertop for your home. I am also looking at Neolith but no distributor in Sacramento. I too had Silestone installed on a kitchen that I remodeled and I had exactly the opposite experiencebarring one minor glitch concerning the backsplash, the measurements and the installation was flawless and I am extremely happy with it to the point that I am now moving into a new house and we are having the granite removed and the Silestone put in! Some people like the natural look and feel of granite and marble. The basic edge is square with a slightly eased top edge. I paid a 50% deposit and after the template was made they said they would contact me the next day to confirm when they would have it ready. I am pretty sure they will not accept responsibility. When . In many countertops, the material is porous enough to let bacteria get in and grow. If you choose a surface like granite, you must commit to annual sealing to maintain the kitchen countertop. Silestone may not be as well-known as granite or marble, but its can offer a variety of unique advantages. As far as countertops go, its one of the more expensive options. After discussing different installation options, we chose to use Lowes installer which was counter fit stone (Sacramento Ca.). It is soft, velvety and perfect for your countertop. The available quartz countertop styles are plain, veined, fine grain, or coarse grain. Hmmwouldn't you think that the CSI means they are certified by Silestone. The silestone countertops were installed by counter fit on 3/28/2016. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Silestone. Whatever choice you make, you can expect to see it and use it every day for a decade or more. EASY FIX--find out who the manufacturer was for my Silestone. Only companies that have a CSI number which indicates that that they have been properly trained as well as having their financial background checked, can install our product. I just saw a sample kitchen using the suede finish in Lagoon. Engineered quartz is more resistant to surface damage than traditional laminates and less likely to fracture than quarried granite. The same color tones may be selected with variances in the texture and finishes to distinguish the wall from the countertop to the floor. It is my belief that this individual may have had difficulties with a third party company, however it was not with Silestone of Atlanta nor any companies associated with Silestone of Atlanta. This isnt to say that every Silestone countertop will have clear seams. Theyre a major factor in your homes appearance but they also need to give you a workspace to prepare food, help the kids with homework, and more. Required fields are marked *. Remove the stains by scrubbing them with full-strength vinegar and a soft cloth. Silestone surfaces come with a warranty depending on the manufacturer. So I've got a backslash that doesn't connect at the seam across the oven. The claim was just denied after the silestone countertop cracked within 20 months of install. We took away his CSI (Certified Silestone Installer ) number. I look forward to your prompt reply. Advantage: Quartz Countertop. However, Corian is easier to repair than Silestone. I called Torbergs and they called Stilestones and both representatives came out, took pictures and agreed: All 3 of these companies knowingly sold / installed an inferior counter top which came with a usele Cosentino employs false advertising claiming that the companys quartz countertops are harder and more reliable than granite. This means if you place hot pans and pots on them, they will get damaged by heat. Advantages and Disadvantages. Anyone interested? Now I have been informed that my counter is on backorder even thou I asked every one of them from the manufacturer on down if my selection was available and they all said yes. Long Story. Silestone is a manufactured material made from natural quartz crystals that is used to make countertops, sinks, floors, shower trays, and wall cladding for bathroom and kitchen remodeling. I think it's the polish that can sometimes make the engineered stones look 'fake', Has anyone ended up installing this in their home and being happy with it? caabamama How has the suede performed for you? No one came out and inspected the crack. Basically they said there are two designs and I got the one that I would never have chosen /the one that didn't match my choice. How Do You Read A Persian Rug To Tell Its Authentic? Its Stone Systems of Atlanta--if you read the messages above you'll find that they deny that they actually had an order for my Silestone. I wasn't a fan of suede Silestone until I saw it in a customer's home. Installed polished and happy we did. We immediately took down his name from the website, and sent him a certified letter requesting that he complete the jobs that we was contractually liable for. In most cases, regular wiping with water and soap is enough. Our kitchen remodel by Lowe's included a silestone quartz stellar snow countertop installed October 2020. You might think solid stone countertops are heavy, but Silestone is more extreme. Known for its durability and non-porous structure, the material is hard and more resistant to scratches, stains, bacteria, and viruses than other countertop surfaces. Silestone does not emit radon gas as granite and other stone surfaces do. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. She's loved it for years and it looked great. Ready to join the 100,000+ homeowners matched with pros? I am looking to sue them either in small claims court or gather enough folks to start a class action suit. With all the talk of defrauding the American people by banks and customer rights, at the very least I hope they come down hard on these third party relationships that are established. 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