If you cancel automatic payments, Regal may cancel your Subscription without refund. R - Restricted -- Under 17 requires accompanying parent or adult guardian (age varies in some jurisdictions). The Subscriptions are open to individuals 16 years of age and older who reside in the United States, Guam, Saipan or American Samoa, and are not specifically excluded from participation by the Subscription Rules. You can visit your local theatre to find their specific pricing policy. Present the barcode on your phone to the usher at the theatre for admission. NC-17 -- No One 17 and Under Admitted. Do all movies have to be rated? Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. Note, though, that even if you have three pending Personal Reservations, you may still obtain admission tickets at the box office or an in-theatre kiosk for same-day showtimes. Our cast members and managers are knowledgeable on the closed captioning system and can assist with any specific questions you may have. I have left 2 emails and 3 phone messages with the Regal corporate office and no one from Regal has called me back. PLEASE SEE SECTION D BELOW FOR ADDITIONAL BILLING INFORMATION. Regal Unlimited Rules. There are three types of Subscription plans: Unlimited, Unlimited Plus, and Unlimited All Access. investor@regalrexnord.com However, you can still use the credit claim code to receive Crown Club credits for the ticket. What if I want to use my Subscription to see movies other than in 2D or special movie events? If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. A patron desiring to purchase multiple tickets must provide a valid photo I.D. I gues that, from now on, I'll just go to the theatre well before hand and buy physical tickets. If you don't have a Crown Club account, one will be created for you when you purchase a Subscription. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. You can receive refunds for tickets up to 60 minutes before the showtime. 5 reviews of Regal Nails "I took my sister here for her birthday and initially there was just one person working. For further information, please see the Unlimited Subscription Rules. Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. To gain admission to a theatre, you must present to the usher your valid admission ticket and your valid Subscription Pass. If they accept, you will then, when making your own reservation, be able to reserve one admission ticket for them (subject to the terms and conditions of their Subscription plan) for the same showtime. BCBSTX creates and publishes the Machine-Readable Files on behalf of Cinemark. Restrictions may apply, including that Regal may cancel or withdraw such Other Benefits. Each Subscription has an initial, non-cancelable term of either three months or one year (depending on which plan you choose), subject to certain limited exceptions set forth in the Subscription Rules. No physical Subscription pass will be issued to you. Cancellation by Regal under Section F.2(c) will be effective immediately and you will be billed for and responsible for paying Fees: (i) if you have a Pre-Paid Subscription Plan, until the first day of the month following the month in which the cancellation occurs, and (ii) if you have the Monthly Subscription Plan, until the end of the monthly Subscription period following the monthly Subscription period during which such cancellation occurs. for additional tickets. Please visit our list of Regal Unlimited locations to see the theatres that are included in your Subscription plan. You can simultaneously purchase admission tickets for other non-Subscription Program members for the same showtime at Regals standard prices. The page that is presented will provide you with pricing information, as well as student and military discount availability. Can I change my Subscriptions billing plan (i.e., monthly vs. annual)? (844) 462-7342. Subscription fees are set forth in the App (Subscription Fees). Notices (i) given by Regal hereunder shall be deemed received when sent by Regal and (ii) given by you hereunder shall be deemed received when received by Regal. Yes. Review Movie Club Credit Activity. Parents give the movies their ratings-men and women just like you. Up to five (5) Regal Unlimited subscribers can be added to your list. What actions has Regal taken in regards to the coronavirus? If Regal cancels your Subscription under Section F.2(b), you are ineligible to re-apply for Subscription and you agree not to attempt to re-enroll in the Subscription Program. Im new to the Crown Club. Is there any surcharge for premium seating? What do I need to provide to be admitted to a theatre for one of my showtimes? A military discount is available at the box office and ID must be presented at the time of ticket purchase. Both programs use the Regal Cinemas mobile application. How about on Regals website? Using the Regal Cinemas mobile application, available on both iOS and Android (the App), you can sign up for a membership (Subscription), pay a Subscription fee (monthly or pre-paid your choice), and use your digital Subscription pass located in the App (Subscription Pass) to watch as many movies as you want at any participating Regal theatre. Please see Regals standard booking rules for more information (see Refund Policy). THE MONTHLY AND PRE-PAID PLANS AVAILABLE UNDER THIS PROGRAM (1) ARE CONTINUOUS SERVICES THAT WILL CONTINUE FOR SUCCESSIVE SUBSCRIPTION PERIODS UNTIL CANCELLED BY YOU OR REGAL IN ACCORDANCE WITH THESE RULES, AND (2) CANNOT BE CANCELLED BY YOU DURING THE APPLICABLE INITIAL TERM OF THE PLAN (EITHER ONE YEAR OR THREE MONTHS . Signifies that the rating board believes that most American parents would feel that the film is patently adult and that children age 17 and under should not be admitted to it. Yes. You may use a valid Regal gift card to pay Fees. reserve via the App (Convenience Fees apply) admission tickets for regularly scheduled showtimes on any day (A) at Participating Theatres included in your Subscription plan and (B) at Participating Theatres not included in your Subscription plan by paying the applicable Restricted Theatre Surcharge (a Personal Reservation). If you are a Regal Crown Club member and purchased your tickets while logged in to your account you can easily transfer your tickets to the Regal mobile app with the following steps: Refunds are available in certain limited circumstances described below. If any attempt by Regal to charge Fees to a Payment Method on or after the due date is rejected or otherwise unsuccessful due to inaccurate or outdated Payment Method information, then once you have provided a valid Payment Method, Regal will charge that Payment Method for all then-outstanding Fees. Understanding the whole business. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. Parents are urged to learn more about the film before taking their children to see it. You should change your password regularly to ensure security of your Subscription and follow these guidelines when choosing a password: (i) use at least eight characters, (ii) use special characters (e.g., #; $; &; *; @), and (iii) use a combination of upper case and lower case letters. Can I transfer my Subscription to someone else? The Photograph will be used by Regal for identification and fraud prevention purposes when you obtain and/or present admission tickets at the theatre, or use your Subscription Pass to enjoy other Subscription Program discounts and benefits. 104 Easton Rd., Bldg F. Warrington, PA 18976. What happens if someone doesnt accept my friend request? Contact Us Customer Support and Information Live Support & Info General Support: 1-800-774-6237 Monday - Friday: 6:00am - 7:00pm PTSaturday & Sunday: 8:00am - 5:00pm PT Bookings and general support Australia: 132488or 1300 551 853 General Support: 0344 338 8663 Monday - Friday: 8:00am - 8:00pm Saturday: 9:00am - 5:00pm Sunday: 10:00am - 4:00pm You can! A list of. No, the rating system is strictly voluntary and carries no force of law. Are there any important differences between the monthly Subscription plans and the pre-paid Subscription plans? No. Subscription fees are as follows for the one-year plans: Subscription fees are as follows for the three-month plans: Subscription fees are subject to change at any time in Regals sole discretion, but any increase will not affect the Subscription fees payable for the one-year or three-month (as applicable) initial term. Poor management/staff customer service. Kiosk ticket sales are an important service for our guests. How is the Subscription Program different from the Crown Club? Why do I need to provide Regal with a photo of myself? I waited for a bit, then tried again, with the same result. Do I earn Crown Club Visits (as defined in the Crown Club rules) when using my Subscription? Contact your local theatre if you have questions regarding any state or local requirements. ["local.dmi.wds.io", "disneymovierewards.com", "disneymovieinsiders.com", "www.disneymovieinsiders.com"] There was no opportunity to hold for the next available representative, and my call was just forwarded to a voicemail line. I fell that this is a poor excuse for customer service. Note that even if you already have three pending reservations, you may still obtain admission tickets at the box office or in-theatre kiosks for same-day showtimes that do not conflict with your reserved showtimes. Replacing your device multiple times may result in interruption or cancellation of your Subscription. My Subscription Pass may have been accessed or used by someone else without my permission. At any time, only one Payment Method may be attached to your Subscription. Please see I forgot my Card and Card number. Media Inquiries: Email us at pr@cinemark.com. Regal's owner Cineworld is highly leveraged, having reported a loss of $1.6 billion since April 1, and has claimed " no certainty " about its future. As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. Cancellation of any Subscription plan under Sections F.1(b) or G.1(b) will be effective: (i) if you have a Pre-Paid Subscription Plan, on the first day of the month following the month in which your cancellation request is received; and (ii) if you have the Monthly Subscription Plan, at the end of the monthly Subscription period following the monthly Subscription period during which your cancellation request is received. You can watch as many movies as you wish, as many times as you wish, but you may not use your Subscription Pass to make Personal Reservations for more than one showtime of the same movie in the same format (e.g., 2D, 3D, RPX, IMAX, ScreenX, 4DX and VIP). For example, if you purchase a one-year Monthly Subscription Plan, your monthly Subscription periods begin on the 10th of each month, the first year of your Subscription ends on August 10, and your Subscription cancellation request is received on July 30, such cancellation will be effective as of September 10. Mon - Fri: 7:00AM - 6:00PM Sat: 7:30AM - 2:00PM Sun: Closed Contact your local theatre if you have questions regarding any state or local requirements. Where can I find information about closed captioning? No, the system is not designed to serve the function of "critic." To locate pricing information on our website, please enter your zip code under the Regal logo in the top section of the homepage. Do Subscription Program members receive any other benefits? Will cancellation of my Subscription result in automatic cancellation of my Crown Club account? Regal Automotive Group is a Multi- Franchise Dealership, with a fast paced, fun working environment. Please visit our Health & Safety Action In Regards to the Coronavirus page. Contact Information & Customer Service. You may have only three pending reservations made with your Subscription Pass for Subscription Program admission tickets for yourself at any one time (reservations for free screenings available to you as a Crown Club member and other reservations you make without using your Subscription Pass (including Friends and Family reservations)do not count towards this limit). The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. You must first cancel your Subscription and then cancel your Crown Club account. You must provide via the App a head and shoulders portrait photograph which provides a clear, current, true and appropriate likeness of you (the Photograph). You may not change billing plans during the initial three-month term or initial one-year term (as applicable) of your Subscription. On the Confirm Order page, enter the gift card number and 4-digit PIN. THE MONTHLY AND PRE-PAID PLANS AVAILABLE UNDER THIS PROGRAM (1) ARE CONTINUOUS SERVICES THAT WILL CONTINUE FOR SUCCESSIVE SUBSCRIPTION PERIODS UNTIL CANCELLED BY YOU OR REGAL IN ACCORDANCE WITH THESE RULES, AND (2) CANNOT BE CANCELLED BY YOU DURING THE APPLICABLE INITIAL TERM OF THE PLAN (EITHER ONE YEAR OR THREE MONTHS, DEPENDING ON THE PLAN YOU SELECT) EXCEPT AS PROVIDED IN SECTIONS F.1(B) OR G.1(B) BELOW. Children under 3 are free except in reserved seating and recliner locations. For additional information about the Crown Club, including earning and redeeming Crown Club credits and the Crown Jewel Bonus Program, please see Section B.4 below or the. Your Subscription and Subscription Pass may be used to make Personal Reservations and obtain admission tickets for use at a Participating Theatre not covered by your Subscription plan (see Section B.1(a) for details), but you must pay the applicable Restricted Theatre Surcharge. We got no assistance from the manager and missed part of the movie trying to find her. Below are answers to frequently asked questions about the Subscription Program. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. You can use your Subscription to reserve via the App admission tickets for regularly scheduled showtimes on any day or obtain at the box office or in-theatre kiosks admission tickets for same-day, regularly scheduled showtimes, in each case (i) at participating theatres included in your Subscription plan or (ii) at participating theatres not included in your Subscription plan by paying the applicable surcharge. Special movie event showtimes (such as marathons, double features and fan events) may in Regals sole discretion be excluded from the Subscription Program or included (and may be subject to surcharges). Havent found the answer youre looking for, or otherwise require assistance with a Subscription Program-related concern or question? Can I enroll in person at a Regal theatre? 2023 , To the extent set forth in Section G.5, the. At the customer service desk of a Regal Theatre; NOTE: Credits may take up to 72 hours to post to your account. Regal Crown Club) or specific theatre experiences should be submitted to Regal Customer Relations on REGMovies.com. Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. Download the latest version of the Regal Mobile App. The Regal Unlimited Subscription Program (Subscription Program) is a membership tier of Regals customer loyalty program, the Regal Crown Club (Crown Club). Subscriptions billing plan ( i.e., monthly vs. annual ) to your list not change billing plans the... 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Club Visits ( as defined in the Crown Club account same showtime at Regals standard booking rules for more (. For admission in the top SECTION of the Regal corporate office and no one from Regal has called back. Automatic cancellation of my Subscription to see it 72 hours to post to your account specific questions you use! Id must be presented at the customer service movie trying to find her for one of Subscription! Physical Subscription Pass may have billing plans during the initial three-month term or initial term! Added to your list credits may take up to five ( 5 Regal... You do n't have a Crown Club account specific theatre experiences should be submitted to Regal customer Relations on.... Media Inquiries: Email us at pr @ cinemark.com have regal customer service hours 2 emails and 3 phone messages with the result... Please enter your zip code under the Regal logo in regal customer service hours top SECTION the... 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