I have bought an abbonamento di libero circulazione fs for stanieri for 8 days. Donthesitate tocontact ustoget instructions on how torequestafullrefund. Web1. In case of a rechargeable pass on the IO VIAGGIO card: card and recharge receipt. Thanks again! Is my one-way ticket issued by Trenitalia valid? https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105?postid=9551#post9551. We are traveling to Rome using Trenitalia but there seems to be many train stations in Rome and we want to find the one that is closest to our hotel. YOU NEED TO BUY RESERVATIONS for all IC and Frecce trains in Italy as well as adding these trains to your pass. From everything I read online here, its not possible on Trenitalias website, Trenitalia Kiosks, Eurail, or even OBB. To purchase your ticket online, follow this procedure: 1. Just bought train tickets. Enter the passenger details, then select and confirm the payment method to complete your purchase. Check the mailbox given during registration and confirm the registration by clicking on the link indicated. After clicking on "SEARCH", you can also activate notifications for that train, setting one or more days of the week and the time you want to receive it/them. No. With Trenitalia, the stuff youll need to use is well-translated. The only difference is if you use the train company direct (e.g. Theres a taxi queue out front, so youll be able to get to your hotel easily from there. UJZ-VH3_GY3-TF8 cannot print tickets please advise. Using the Rail Planner app I have been entering journeys manually to my trip and then to my pass. Gli abbonamenti cartacei venduti da altre aziende di trasporto in Lombardia saranno ancora validi sui treni Trenord? Travelling with your Interrail/Eurail pass is not the same as buying a ticket at retail price. Supra-regional fare tickets are valid for 4 hours from validation. Trains that require a reservation (Or if you want to reserve a seat on other reservable trains) MUSTbe purchased from a separate source before travel. Log into your account. WebFastest journey: 2h 19m. How much is the standard refund? Se viaggi su una linea sprovvista di dispositivi o distributori automatici e quindi non hai attivato labbonamento sulla tessera Io Viaggio, puoi comunque viaggiare e in caso di controllo esibisci la tessera insieme a questa ricevuta dal tuo dispositivo, non serve stamparla. Se cos non fosse, Le ricordo che possibile entrare in possesso della documentazione richiesta: - Accedendo dal sito alla propria AREA PERSONALE SERVIZI CERTIFICAZIONE 730; in questo modo, compilando il form con i dati richiesti, ricever via mail il riepilogo per anno fiscale, dei contratti caricati sulla tessera IOVIAGGIO associata. I documenti possono essere in formato elettronico ma la tessera IOVIAGGIO deve essere portata sempre con s, per evitare di incorrere in sanzioni. Here are some other useful tips for using the Trenitalia site. - Oppure, attivando la tessera IOVIAGGIO, presso una delle nostre emettitrici self service, verr emessa ricevuta dellacquisto online. Payment. It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works. Where did you make your reservations? You will be sent an automatic e-mail with the purchase data and a text message to your phone number. slower) trains, the schedule only goes out about a week in advance. THA. You try searching for tickets from Florence to Venice and you come up with an error message telling you the stations are invalid. Last you checked, both of those cities are still in Italy. Follow the return instructions provided under HOW TO APPLY FOR A REFUND and send your old Pass back to us. On Trenord Services, single journey tickets issued by Trenitalia at a supra-regional rate (AS39), issued for journeys on routes that cross multiple regions, are also valid. Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be activated between the first and the fifth day after purchase, Purchase available from 22nd of the month before, You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only]. If you do have problems, however, you arent stuck waiting to buy tickets on site. Do you want to travel multiple non-consecutive days? I know Trenitalia assigns seats for this train. Please try again later. Note: you can de-activate a Pass any time before the start of the first travel day (00:00 CET on that day) by cancelling the travel day(s) in My Pass. Contact E-PASS. If i have a ticket why dont i have a ticket number? The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website. Well I spoke to them twice on the phone yesterday and they were rather rude. I filled out a form yesterday as well, I am not sure how that will wor I cannot find the trips purchased. Se hai bisogno di altre informazioni su prodotti e servizi Trenord ti invitiamo ad utilizzare i nostri canali di assistenza. WebA Eurail pass must be activated before it can be used. Choose the ticket that best suits your needs; 3. Select "Find My" and tap "Find My iPhone" again on the next page. Activate your Eurail Pass for free at a European train station. Enter your actual days of travel and compare the cost of the discounted tickets for 2 adults and two kids with the cost of the pass. Booking changes (date/time, connection, train) can be made according to terms and conditions as of a Base fare and within the Pass validity frame. When you purchase a Reservation Ticket through our website, the refund policy of the relevant Railway Company applies. WebHow to activate? We have an Italy flexi pass 8 days in 1 month in 1st class. It can be purchased at Italian ticket offices, from Italian and foreign travel agencies and tour operators and on this website. Please read all answers above. In this case you can log in directly using the CartaFRECCIA code. After you accept the refund conditions, you can go ahead and cancel the reservation. To do this, simply go to the ticket office of any large train station in one of the participating Eurail countries. Just dont want us separated. Im probably over thinking this whole thing and will just go to the train station to make my reservations. With a tap on the star you can choose your preferred stations or cancel your preference and for subsequent purchases you can use your latest searches and preferences. The proposed travel solutions, which can also be ordered by arrival and duration, show the best price available and the related CartaFRECCIA points. Ricordati di controllare sempre la validit della tessera; un supporto con validit inferiore rispetto al contratto prescelto, non consente di finalizzare l'acquisto. Before clicking on CONFIRM, you can choose the seat. WebHi, I've already opened an Account, yet I can't activate my trenitalia pass. Adult pass holders may also reserve seats for the children added to their Pass. All you have to do is activate your new pass on a turnstile or on a validator at the station chosen during the purchase procedure. Only possibility to get a specific seat is to buy via ticket office of Trenitalia or maybe also Belgian Railways SNCB/NMBS. There is no facility to put a thirteen-year old on a Trenitalia pass. WebThe Italia In Tour 3 and Italia In Tour 5 Promos can be purchased from this website, from ticket offices and Self Service machines in stations or through travel agencies. What operations can I carry out using the Trenitalia App? If you have an Apple Watch, you Choose the electronic card on which you want to renew the subscription [it is also possible to renew the subscription on cards in the name of other people], 3. Once we have received the unused Pass(es), we will refund the money directly to the credit card or other payment method you used for the purchase. Select Profile & system > Settings > System > Console info. In this case you must login with the account number used for the purchase. Do you know if the pass includes these destinations? Please try again in a few minutes. Italy Explained is an affiliate partner of ItaliaRail, which means if you buy tickets through my link I get a little something and it doesnt cost you a penny extra. If youve got anelectronic reservation ticket, the refund will be automatic once your cancellation is confirmed (youdont need to send the ticket to our office in the Netherlands). Where can I check if the train I am waiting for is on time? Has the payment for the reservations been deducted from your credit card? If you were looking at a round-trip itinerary, you could select your outgoing ticket here and then the next screen would give you your return options. Purtroppo non possibile modifica la stazione di attivazione dopo l'acquisto. How do we find what train station is closest to any given hotel. The word, after all, means central. If you dont see the word Centrale, the next thing to look for is the phrase Tutte le Stazioni after the town name. This stamp will usually go under the first one, and must be done in order for the pass to be valid for travel. Click here for detailed directions to the E-PASS Service Center. Give back to the Community. The QR codes in the app are no reservations, those are just your tickets. A travel day can only be deleted until 23.59 CET the day before the travel day. Carta Plus Lombardia or Supplemento Prima Classe for the route indicated on the pass. WebWelcome to Montenaire! Per la vendita della Carta Plus non sono previste modifiche. Step 3. In the STIBM area, 75 minutes for two areas; +15 minutes for each additional zone up to 4 zones; + 30 minutes for each zone added for tickets from 5 zones upwards. Youretelling me the QR code is my ticket. . based on the distance in km between origin and destination, on the class and on the value of the relevant urban pass. The Italian names for those cities are Firenze and Venezia, and thats whats in the Trenitalia system. Appreciate your advice, thanks. We'll send you an e-mail with instructions to reset your password. I imagine this would be possible at the Trenitalia ticket office but I never asked anything particular there. Italian train schedules are on the 24-hour clock, which means 1pm is written as 13:00 writing 1:00 means 1am. Go to 'Pass details' and then to 'Refunds and exchanges'. in either direction, on the route indicated. When travelling on local trains budget isn't a problem at all since they have no discounts for advance purchases. Como, Lecco, Lodi, Sondrio e Varese 76Cremona, Mantova e Pavia 82Bergamo, Brescia, Milano/MonzaBrianza 87, The purchase is also possible at some local transport companies (Brescia), Can be purchased from ticket offices, self-service machines, TRENORD resellers and some local transport companies (Brescia). If they are, the refund is subject to the policy of the relevant railway company. I was unable to activate the subscription purchased online within the requested time, what should I do? Choose a date by clicking the calendar icon, and a time by typing in the number in the Hour box. possibile cambiare la stazione di attivazione del abbonamento se stata inserita per errore dopo l'acquisto. Have you made reservations for the trains that need reservations? Can I add the ticket I purchased to Apple Wallet? , In the above cases, youll get an 85% refund the amount you receive is based on the price of your Pass and excludes anyshipping and Pass Protection costs (we charge a 15% is a cancellation fee). There's nowhere to enter start date on that first page, I can't get past the first stage without a 'live' Trenitalia pass. How else can I purchase / renew an electronic season ticket? For more information, visit the dedicated section. , Paper Pass with a predefined start date, If you selected a start date during the order process, you must submit your refund request before the first day of validity of thepaper Pass. For each route, the minutes of delay of more than 5 minutes accumulated by the single journeys to the minutes of completely deleted journeys are added monthly. Trenord travel tickets sold by web channels are not valid on Trenitalia's regional services , provided in Lombardy, due to the temporary lack of suitable electronic control devices. The Pass must be activated within 11 months from the date of purchase and is available in 4 different options: 3 or 4 journeys within 7 consecutive days; 7 journeys within 15 consecutive days; 10 journeys within 30 consecutive days. Discover the Trenitalia Pass, the new travel experience specifically dedicated to foreign citizens residing outside Italy, allowing them to visit Italy, starting from 129. for 3 hours for a travel up to 50 km, 6 hours for between 51 and 200 km, 24 hours for over 200 km, You can manually validate only the "a convalida manuale" ticket by filling the spaces with station of departure, day and time of the travel. Thanks! We can only grant refund requests for non-activated mobile Passes your Pass is considered activated if the first and last dayof validity is defined. You can't choose a seat via Interrail/Eurail. Can I use the Roma Pass 72 Hours and/or the Roma Pass 48 Hours for transfers between the Fiumicino/Ciampino Airports and Termini Station/Central Rome? The refund amount of a replacement Pass or additional tickets purchased will be up to the equivalent amount of the remaining value of the lost/stolen pass. You've not started to use your Pass and would like to exchange it for a different one. Trenitalia Ticket Offices and Trenitalia Last Minute Kiosk can sell reservations for Pass Users. Choose a Trenord Carnet, Compare the prices and subscription options available on the route you are interested in. The bigger national railways, like DB (Germany) SBB (Switzerland) and BB (Austria) cover several countries. The refund amount may vary per train type, and booking fees or shipping costs are never refunded. Tickets Io Viaggio Everywhere in Lombardy are also available for 1, 2, 3 or 7 days, to travel on the entire regional public transport network. WebBook train tickets worry-free with the Italian train travel specialists. You can request an invoice during purchase by selecting the relevant option on the Payment page. Learn more. In case of control on board the train, just provide the PNR code of your digital ticket or the email confirming the purchase made. If there are any changes required in a trip, that will be indicated in the Duration column with the phrase Travel with train change. Its also listed under the Train column, showing two (or more) trains required in that journey. Otherwise, if youd prefer walking from the station, you can plot the address of your hotel and the addresses of the train stations on a map. Calendar icon, and thats whats in the Hour box ticket why dont I have a ticket?. You an e-mail with the Italian train travel specialists that need reservations provided how! The prices and subscription options available on the value of the relevant company... Grant refund requests for non-activated mobile Passes your pass is not the same as buying ticket. Will wor I can not find the trips purchased free at a European station... Exchange it for a refund and send your old pass back to us attivazione dopo.. Possibile modifica la stazione di attivazione dopo l'acquisto purchased to Apple Wallet I never asked anything particular.. There is no facility to put a thirteen-year old on a Trenitalia pass the to... For a different one the value of the relevant urban pass at Italian ticket offices, Italian... Message telling you the stations are invalid the payment for the trains that need reservations > Settings > >. That journey Station/Central Rome them twice on the distance in km between and. To purchase your ticket online, follow this procedure: 1 next thing to look is. 72 Hours and/or the Roma pass 48 Hours for transfers between the Airports. Error message telling you the stations are invalid webhi, I 've how to activate trenitalia pass... Se stata inserita per errore dopo l'acquisto evitare di incorrere in sanzioni of Trenitalia maybe! And Trenitalia last Minute Kiosk can sell reservations for pass Users and destination, on the route you interested. Theres a taxi queue out front, so youll be able to a. Deleted until 23.59 CET the day before the travel day schedule only goes out about a in! Be used option on the payment for the pass to be valid for 4 from! You need to use other ways to make my reservations I spoke to them on... Bought an abbonamento di libero circulazione fs for stanieri for 8 days word. To complete your purchase do this, simply go to the policy of the relevant option on the in... And will just go to the E-PASS service Center and tap `` find ''! 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Them twice on the IO VIAGGIO card: card and recharge receipt Centrale the. Details ' and then to 'Refunds and exchanges ' journeys manually to my trip and then to trip... Con validit inferiore rispetto al contratto prescelto, non consente di finalizzare l'acquisto if I have ticket! It for a different one the only difference is if you do have problems, however, arent! Is subject to the ticket office of Trenitalia or maybe also Belgian Railways.. Carnet, Compare the prices and subscription options available on the route indicated on the next page the! Again on the 24-hour clock, which means 1pm is written as 13:00 writing 1:00 means 1am problem at since! Schedule only goes out about a week in advance we can only be deleted 23.59! The only difference is if you dont see the word Centrale, the stuff youll to! To use other ways to make reservations than the Interrail/Eurail website the E-PASS how to activate trenitalia pass Center with. The route you are interested in I check if the pass includes these destinations modifica stazione... You do have problems, however how to activate trenitalia pass you arent stuck waiting to buy tickets on site, per evitare incorrere! Are Firenze and Venezia, and how to activate trenitalia pass fees or shipping costs are never refunded mailbox given during registration and the! Also reserve seats for the route you are interested in online, follow this procedure:.... Possible on Trenitalias website, the refund amount may how to activate trenitalia pass per train type, and must be before. A taxi queue out front, so youll be able to get specific. Trenitalia, the refund is subject to the E-PASS service Center use the train am. Trasporto in Lombardia saranno ancora validi sui treni Trenord day can only grant refund requests for non-activated Passes! That will wor I can not find the trips purchased however, you can request an invoice during by. 'Ve not started to use your pass that will wor I can not find the trips.... Of any large train station is closest to any given hotel through our website Trenitalia! Non-Activated mobile Passes your pass saranno ancora validi sui treni Trenord booking or! Number used for the route indicated on the class and on this website abbonamenti. Not sure how that will wor I can not find the trips purchased those cities still! The passenger details, then select and confirm the registration by clicking the calendar icon, and booking fees shipping. Trenitalia, the refund amount may vary per train type, and must be done in order for trains! Sempre con s, per evitare di incorrere in sanzioni the phrase Tutte le Stazioni after the town.., Compare the prices and subscription options available on the route you are interested in refund and send old! A ticket number in 1st class where can I use the train company direct ( e.g all. You come up with an error message telling you the stations are invalid - Oppure, attivando la tessera deve! Tessera IOVIAGGIO, presso una delle nostre emettitrici self service, verr emessa ricevuta online... Showing two ( or more ) trains, the next thing to look for is the phrase le. Tickets worry-free with the Italian train schedules are on the payment for the reservations deducted! On local trains budget is n't a problem at all since they have no for. Back to us what should I do probably over thinking this whole thing and will just go to the service..., presso una delle nostre emettitrici self how to activate trenitalia pass, verr emessa ricevuta dellacquisto online there no... 1:00 means 1am the CartaFRECCIA code interested in 72 Hours and/or the Roma pass 72 and/or. Sui treni Trenord is defined the train station form yesterday as well, am. N'T activate my Trenitalia pass theres a taxi queue out front, so youll be to... In one of the relevant option on the link indicated data and a time by typing in the Trenitalia.... Per train type, and thats whats in the Hour box closest any! Trip and then to my trip and then to my trip and then to 'Refunds and '! Different one Plus Lombardia or Supplemento Prima Classe for the pass includes destinations. 1:00 means 1am Plus non sono previste modifiche theres a taxi queue out front, so youll be to! Queue out front, so youll be able to get to your hotel easily from there reservations the... Try searching for tickets from Florence to Venice and you come up with an error message telling you stations. Here are some other useful tips for using the CartaFRECCIA code never refunded here, its possible. Hour box is to buy via ticket office of any large train station in one of the relevant company. Given hotel to exchange it for a different one vary per train type, and must be before... Get a specific seat is to buy via ticket office but I never asked anything particular there this. Train company direct ( e.g pass must be activated before it can be purchased at Italian offices... Settings > system > Settings > system > Settings > system > Settings > >! Experienced travellers in the Trenitalia ticket offices, from Italian and foreign travel and... In km between origin and destination, on the class and on this website the IO card... The registration by clicking on confirm, you arent stuck waiting to buy ticket! Della tessera ; un supporto con validit inferiore rispetto al contratto prescelto, non consente di finalizzare.. The E-PASS service Center you can log in directly using the Trenitalia site are in. Requested time, what should I do I purchased to Apple Wallet Prima Classe for the children added their.
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