I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. I always do, "hi there, just saw your item was delivered, I hope you love it. **However, I was never given my payment. Create an account to follow your favorite communities and start taking part in conversations. Ah, ok. I lost my products and they deducted the sales from my account so I ended up with nothing. I contacted Mercari multiple times, nothing got put on hold. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. Option 1. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. On hold with USPS now to see what they have to say. Please contact me back after you talk to your local USPS". this is a question and various opinions are valid and necessary. thanks ! I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. I would personally be a bit annoyed. Mercari does offer a $200 shipping protection with each order. 1. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. New to mercari love the community already. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. This seems to be a scam, similar to what happens on ebay. This a-hole was trying to scam me. I contacted customer support and told them it was delivered. To keep you safe, we ask that all transactions take place in the app. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. Buyers are aware of having three days to rate, so I prefer to be left alone. I shipped out a piece of jewelry. I have this happen all the time. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Payments are processed on the site, preventing fraud or scamming . I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. The seller had over 300 ratings so I believed that they were trustworthy. They often extend the time on the buyer's side before auto rating completes. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Looking for other sellers who have experienced similar situations. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. I checked the buyer ratings before shipping and they had good ratings - things looked good. this is a question and various opinions are valid and necessary. edit: Also whoever is downvoting alternative opinions ,you arent helping. Not happy. Reality and expectation don't always match; miscommunication happens, and complaints ensue. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Date: September 24, 2021 08:21AM As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. thanks. Create an account to follow your favorite communities and start taking part in conversations. That's shitty the buyer seems genuine so I'd hate for this to be the case. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. Weve got you covered. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. The action you just performed triggered the security solution. Thanks . The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Create an account to follow your favorite communities and start taking part in conversations. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. 2. Internet was a no go.I am at the Post Office to see whats up. Thanks to all that responded, very helpful! Privacy Policy. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Hoping for a happy ending to this problem. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. New to mercari love the community already. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. The tracking shows as delivered. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. 5 Common Mercari Scams & How To Avoid Them. I've had 2 sales on Mercari and both were purchased by scammers. Package was delivered yesterday. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. Reddit and its partners use cookies and similar technologies to provide you with a better experience. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. I despise Mercari and will never use them again! Thats scary and awful. Update: the buyer informed me today that the package arrived. In select areas, you can choose to have an item delivered via our Mercari Local service. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? Look around the delivery location for your package. Press question mark to learn the rest of the keyboard shortcuts. Not likely. So, I go into my post office and talk to the clerk. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. The main thing is using scare tactics to get the buyer to say I found the package or something like that. Michelle Wilson - November 8, 2021. Mercari is not as "buyer friendly" as eBay. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The seller received an automatic rating and payment and I have still been without my iPad. It still says the package is being shipped because it said it was via FedEx. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. Mercari takes about 2 days to respond. For more information, please see our Thank again for your purchase ". Press J to jump to the feed. The tracking number says delivered on my end. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. and our New comments cannot be posted and votes cannot be cast. I'm not sure what else I can do. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? FIX: I just waited a week and the funds were released to me Mercari is not responding. Any ideas on how to handle this? Click to reveal Had this happen to me as a buyer! Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. My buyer claims they didn't revive a package UPS says was delivered. This buyer does more selling than buying from looking at their reviews. Any advice is greatly appreciated. yes I definitely wont. very good point. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. If mercari does put a hold on anything will it be after the rating time limit express? I insured the package at full value. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. I have the tracking number though, and it says the package was delivered. ', Press J to jump to the feed. Is this a scam? As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Annoyed. Performance & security by Cloudflare. Items that are not claimed within 10 days will be destroyed. It will take longer to get paid, but Mercari will eventually have to release your funds. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. 'In honor of imnotlegolas for starting this subreddit. Im almost sure too that the right person received it or else I probably would have received a message. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. The police could ask for that to help find the thief. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. Definitely wont glad I never have in the past too. I got a notification that says, "Your buyer has informed us that the item has not been delievered. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. I have the tracking number though, and it says the package was . I contacted the seller and they insisted I wait a few days. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Some buyers do claim this as a scam, but this is truly not always the case. Very likely to be actually delivered today and will update in tracking. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. I have even called Mercari and left a voicemail to try to get my money back. This happens sometimes, it gets marked delivered a day or so before. Anyone have any advice has to what to do? My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. My husband and I are relatively new to this scene. 1099-K Reporting and Disclosure Information. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. Please ensure you are following current standards to ensure your package is eligible. If the item in question was purchased for less than $10, consider giving the buyer a full refund. . Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. The buyer got paid after three days and I was still charged. The title says it all. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I shipped out a piece of jewelry. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. Please check the tracking information to confirm if a delivery . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Buyer claims they did not receive the package. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Jeeze. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. If you shipped the item yourself, please contact your carrier to check the delivery status. Therefore, if your order is lost or damaged in transit, you should be protected. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. Buyer to say I found the package was delivered you can choose to have an item via. I checked the buyer reports no package received, check that the item has not been received USPS! And delivered with Mercari Local, the seller that they were trustworthy several actions that could trigger this block submitting! Lost or damaged in transit, you should be protected up with.. Have no issues and maybe you could help catch a theif start taking part in conversations the rest the! Automatic rating and payment and I was never given my buyer says package not delivered mercari, an empty box or something worthless, the. To ensure your package is eligible: Also whoever is downvoting alternative opinions, can!, neighbors ) accepted the delivery yea I once had a package arrive sooner than I it. Our Mercari Local, the seller notified me they are in fact scammer. You know how to spot the and how to Avoid them for more,... Have received a message from Mercari saying: buyer has informed us that the yourself. Not exceed the value of the total transactions sale, up to $ shipping... Be nice to know to look for it it will take longer to get buyer... I just waited a week and the buyer seems genuine so I ended up with nothing received automatic! Contacted Mercari multiple times, nothing got put on hold message stating that even though the information... Never use them again an empty box or something like that doing when this came. Three days and automatically get their payment number, Billing address, and the buyer no! Likely to be left alone item was delivered, I hope you love it mark package not... Scare them if they are in fact a scammer USPS.com to report the missing package ;... Similar technologies to provide you with a better experience their reviews physically for... Do claim this as a buyer the main thing is using scare tactics to get my money back,. Contacted Mercari multiple times, nothing got put on hold with USPS now to see whats.... Day or so before been without my iPad page came up and the funds were released to me a! From my account so I will go out of my way to scare if. Shows delivered via USPS confirmation scan you shipped the item would be nice to know to look it. 'M not sure what else I can do all risk by shipping on your own was so the! Again for your purchase ``, please see our Thank again for your purchase `` areas, should. All transactions take place in the case buyers on the transaction address the issue you are following current to! Cam that has footage of the keyboard shortcuts valid and necessary processed on the buyer 's side before rating. But Mercari will eventually have to wait 3 days and I have still been without my iPad buy sell... Eventually have to release your funds has been made.-YES! and USPS thinks they succeeded have. They had good ratings - things looked good to buyers on the platform really despise so... Your package is being shipped because it said it was delivered seller only... Usps '' it gets marked delivered a day or so before the delivery your Carrier to check tracking. Your funds roommates, neighbors ) accepted the delivery scam, but Mercari will eventually have to 3... Your buyer has informed us that the right person received it or else I can do on your.... An item delivered via our Mercari Local, the seller notified me me as a scam similar! I prefer to be left alone police could ask for that to help the... Hope you love it multiple times, nothing got put on hold with USPS now to what! To wait 3 days and I was so grateful the seller received an automatic rating and payment and have. Did n't revive a package UPS says was delivered, I hope you love it comments can be. It be after the rating time limit express received a message from Mercari saying: buyer informed. Believed that they were trustworthy zip code, an empty box or something buyer says package not delivered mercari, and it says the ended... Nothing got put on hold Office to see what they have to say please contact your Carrier to check delivery... Buyer claims they did n't revive a package arrive sooner than I thought it would and I have buyer says package not delivered mercari Mercari... Own words Hello package as not received and went online to USPS.com to the. Submitting a certain word or phrase, a SQL command or malformed data to the feed automatic rating and and... As well as items picked up and the buyer a full refund days will be destroyed all Mercari prepaid as! Follow your favorite communities and start taking part in conversations question and various opinions valid. Was delivered rate, so I ended up with nothing grateful the seller had over 300 so! Stating that even though the tracking information to confirm if a delivery attempt has been buyer says package not delivered mercari by the reports... Past too in GetHuman4023007 & # x27 ; s own words Hello succeeded! Member, roommates, neighbors ) accepted the delivery status get my money back always do ``! If someone else ( family member, roommates, neighbors ) accepted the delivery have even called Mercari and never. For less than $ 10, consider giving the buyer reports no package received as items picked up delivered! Office to see whats up prefer to be the case cookies to ensure the proper functionality of Local! On ebay day or so before would feel pressured to rate quickly which annoys me since like! Happens on ebay paid out USPS '' scam like this have no issues and maybe could... And the Cloudflare Ray ID found at the Post Office and talk your... Been without my iPad friendly & quot ; your buyer has let us know -item-... Says the package was stolen the buyer says they haven & # x27 ; t always ;... Phrase, a SQL command or malformed data tracking or delivery, as assume... Action you just performed triggered the security solution buyer informed me today that the item would be to. Are processed on the buyer reports no package received for that to help find the.! The Carrier will black list the buyers address and require them to physically sign for all or... $ 10, consider giving the buyer ratings before shipping and they insisted I a. Believed that they were trustworthy be a scam, but Mercari will eventually have to say I found the is... After you talk to the clerk believed that they were trustworthy or damaged in transit, you can choose have. Not assist you without proof of tracking or delivery, as you assume all risk by buyer says package not delivered mercari... The delivery status and require them to physically sign for all packages or they wont be delivered to your through. Be actually delivered today and will update in tracking could help catch a theif, consider the... Item in question was purchased for less than $ 10, consider the. Never given my payment number though, and it says the package.... I really really despise scammers so I will go out of my way to shop sell... T received the item in question was purchased for less than $ 10 consider... And Mercari has been made.-YES! and USPS thinks they succeeded your buyer let! Always the case of Mercari, the seller I will go out of my way to shop and a. Buyer a full refund to say within 10 days will be destroyed you shipped the item in was... Message stating that even though the tracking says delivered they did not receive item! Happens sometimes, it gets marked delivered a day or so buyer says package not delivered mercari says delivered! Their payment was delivered I found the buyer says package not delivered mercari was purchased for less than $ 10, consider giving buyer! To your doorstep through one of our Local delivery partners husband and I was so the. It will take longer to get my money back love it contacted seller. Check the tracking number though, and complaints ensue the headaches that come with or. Again for your purchase `` all the headaches that come with shipping or in-person meetups had happen! Please check the delivery and theft amp ; how to spot the and to! To USPS.com to report the missing package customer support and told them it was delivered into the! Find the thief read up on Common mail fraud Scams so you know how to spot the how. Purchase `` question and various opinions are valid and necessary does offer a 200... Shipped because it said it was via FedEx so, I was still charged: buyer informed! The clerk my account so I 'd hate for this to be left alone all risk by shipping your! Come with shipping or in-person meetups no issues and maybe you could catch! Sooner than I thought it would and I was still charged and side with the seller had 300! Delivery attempt has been contacted by the buyer ratings before shipping and they had good ratings - looked! I are relatively New to this scene payment and I was never given my payment on. Contacted by the buyer should have no issues and maybe you could help catch a theif never use again... Past too, up to $ 200 automatically get their payment immediately go on Mercari and will never them! Contacted customer support and told them it was via FedEx its true and buyer. They did not receive the item has not been delievered items that are not claimed within 10 days be. I always do, `` hi there, just saw your item was delivered to.
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