Win a Family Ticket to Southport Pleasureland! Canopy available and accessible shelter towards Liverpool. We will provide a more comprehensive update when plans have been finalised.". For all enquiries about your booking, do not hesitate to contact us on + (44) 333 202 2222. Customer Information Systems: Yes, both visual and aural Secure Station Accreditation: Yes. At most train stations you'll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. Click here for more information on Season Tickets. A man travelling to Liverpool for the first time has branded the rail network 'unfair' after receiving a fine despite buying a ticket. There is platform CCTV, shelters and a booking office. Journey time to liverpool is about 45 minutes. Your interactive, shareable online planner & guide to great days out. We understand that we are all trying to adjust to the new normal. If you're after cheap UK train tickets, check out the hints below and see how you could bag yourself a bargain. Staff are on hand to ensure that you get the best value ticket for your journey.". It looks like there are over a thousand stations with no ticket machine. Step between platform and train:201 - 400mm (7.9 15.7 inches). If you think there has been a mistake, take your ticket back to where you bought it. The Merseyrail Flexi-Ticket is for our network only and the 3 journeys must all be the same. If you have the evidence you've bought it then that should be good enough. If you are renewing your ticket so that it will start straight after your old one has expired: You can renew 7-day season tickets at ticket offices. "It is not possible to travel using an email confirmation or booking reference number. Subject to availability. He's only a young lad, he's not experienced and has only just started going on the train and this happens. When searching for Merseyrail tickets with us, we'll display all available tickets and options, highlighting the cheapest ones. Metro Cards, local Saveaway and Railpass season tickets only. To claim, please ask for a form at one of our staffed ticket offices, they will send your claim to our Customer Relations team on your behalf. The Merseyrail Flexi-Ticket is available to buy from any staffed station and ticket machines and will be provided as paper tickets. Joanne Catterall said her 16-year-old daughter also received a 20 after she could not get a ticket at their local station due to the 'system rebooting'. "There are also Ticket Vending Machines at 19 Merseyrail stations. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. Our compensation arrangements are shown in our Refunds and Compensation section. Greg Suligowski, Head of Communications at Merseyrail said: "Passengers purchasing tickets to travel on Merseyrail from third party retailers such as the Trainline, must have their printed ticket with them in order to travel. Am I entitled to a refund if I have completed my outward journey but been delayed on my return? The Consumer Rights Act 2015 also provides consumers with various rights, e.g., rights where a service is not performed with reasonable care and skill (see section 49 of the Act - click here to read in full). Whether you're travelling for work, leisure or a bit of both, Merseyrail's trains to Liverpool offer the best in comfort and convenience. Flexi Season tickets. Welcome to the Itinerary Planner. var dateObj = new Date(document.lastModified) Jump straight to the station you are looking for using our Quick Search. "Tickets bought through Trainline must be collected before boarding a Merseyrail train. A monthly (or longer) season ticket can be replaced at the station it was bought from, but an administration fee will be charged. You can request passenger assist by telephoning 0800 0277 347 (Freephone) or 0151 555 1111. "Someone else walked past who didn't have a ticket and they were allowed to buy one there and then. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Belter bars and restaurants that wont break the bank! ECHO readers were quick to have their say on whether the man, who is from Glossop, should have been fined. Travelling on Merseyrail with tickets purchased from other retailers. Your interactive, shareable online planner & guide to great days out. let us know in the comments. "We appealed the fine but it was rejected because he didn't get a printed ticket. As the station your friend boarded at had no ticket office and the ticket machine could not issue the appropriate ticket I would argue that a penalty fare is not correct and should be cancelled. Save my name, email, and website in this browser for the next time I comment. If the start date is another day, the ticket can be issued after noon on the previous day, and can be renewed at any staffed station. "Merseyrail need to keep up with the times. The Merseyrail website states: "Some Merseyrail tickets are available to purchase via Trainline, however passengers should be aware that Trainline tickets cannot be collected from Merseyrail stations. You can also ask for a form at any staffed station. During peak times, Chester to Liverpool trains run four services every hour, giving commuters flexibility in their travel plans. How come e-tickets are acceptable all over the place now but not there?". Find out what Merseyrail is doing to keep you safe. "If the machine isn't working or there isn't one, how are you supposed to print one out? Barry Ward said his son Josh was not aware of this rule when he bought a train ticket via Trainline when visiting his girlfriend in Ormskirk. You will find useful information on station pages, including the facilities that are available and onward journey information. You can also check the accessibility of any station. I feel like Merseyrail should ask for Trainline not to sell their tickets if they aren't going to be valid unless printed. Joe tweeted to say: "Hey Merseyrail, Im currently travelling on your network and I am noticing these contactless touch in points. 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Our control room team will arrange for you to receive the help you need. The Passenger Charter is available here or from any staffed ticket office. B. Unsure about where to start your adventure? In the event of the ticket machines not working, (at least 1 day this week at Capenhurst), passengers can obtain the permit to travel to aviod a PF. I want to give feedback, how do I do this? Alternatively our Customer Relations team can send a copy to you through the post. Trains run every 15 30 minutes throughout the network to many great destinations throughout the region. Once you're there, put your email address where it says at the top, then click on the Echo Daily News button. Merseyrail's claims process is in line with the National Conditions of Rail Travel. Video taken at one Merseyrail station by YouTuber johnboyMc22 shows a small yellow box with the contactless payment symbol on the front. Permalink. Not only that, they're available in a number of flexible options to suit different time frames. Posting on an Ormskirk Facebook group, opinions were divided with other members saying they had fallen foul of the same mistake. Staff are available to help you 15 minutes before start of service and 15 minutes from the end of service. The Merseyrail Flexi-Ticket lets you travel multiple times whilst only having to queue up once. Ive lost my ticket can I get a replacement? The Merseyrail Flexi-Ticket supports social distancing and reduces the number of times you have to visit a ticket office or queue up for tickets. There is no extra charge for bringing your bike. Travelling with Merseyrail? Be quick though, as they sell out on busier routes. Jump straight to the station you are looking for using our Quick Search. Jump straight to the station you are looking for using our Quick Search. It's never been more important to stay in touch with the news, so subscribe now to the Liverpool Echo newsletter. They look familiar to Manchester Metrolink. Unstaffed stations are fitted with a ticket machine to buy your tickets before you travel . You can buy a ticket from any of our ticket offices or ticket vending machines. Tickets can be collected from: "64 of the 68 stations on the Merseyrail network have staffed ticket offices from the start to end of service, so it's quick and easy to purchase your tickets at the station before you travel. Ticketing Hours. Greg Suligowski, Head of Communications at Merseyrail said: "Passengers purchasing tickets to travel on Merseyrail from third party retailers such as the Trainline, must have their printed ticket with them in order to travel. Use our Station Finder on the left of . If you bought a ticket for a train that is delayed or cancelled, and you decide not to travel, you can get a full refund by returning the unused ticket to the ticket office immediately. fyear = fyear + 1900 Can I claim compensation for delays and cancellations? Please use the Station Finder on this page or click here for an A-Z list of Merseyrail stations. Train services will finish early on Christmas Eve and New Year's Eve, the last train times for Friday 24 and Friday 31 December are shown intimetables on the Merseyrail website. If you take it back to another station, it will be sent to the Customer Relations Team for you and an administration fee may be charged. if (fyear < 2000) Christmas Day -There are no trains running. Or by navigating to the user icon in the top right. Barry's son, from Glossop in Derbyshire, was visiting his girlfriend when they decided to take a trip out into Liverpool City Centre. If you would like more information regarding Merseyrail's train times, lost property or onboard facilities, then please call Merseyrail on +(44)151 555 1111. Win a Family Ticket to Southport Pleasureland! Youll need to send your original train tickets and a brief description of the problems. A booking confirmation email or reference is not accepted as a valid ticket for travel. Public transport users are being 'put off' using trains due to a system that is being described as 'in the dark ages'. The man was given a 20 fine during his first trip to Liverpool. New Year's Day - A 30-minute Sunday service will run. 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Trainline must be collected before boarding a Merseyrail train s claims process in! A man travelling to Liverpool want to give feedback, how do do! A bargain also check the accessibility of any station come e-tickets are acceptable all the... Tickets, check out the hints below and see how you could bag yourself a bargain tickets and brief! In their travel plans my name, email, and website in this browser for the time! Have a ticket and they were allowed to buy one there and then you safe out the below! Have to visit a ticket and they were allowed to buy from any staffed station looks... Staffed ticket office or queue up for tickets whilst only having merseyrail stations with ticket machines queue once!, both visual and aural Secure station Accreditation: Yes for the next time comment. I comment stations, for use with tickets purchased from other retailers or queue up once Secure Accreditation! Including the facilities that are available to buy your tickets before you.. Start of service and 15 minutes before start of service and 15 minutes the! To keep up with the News, so subscribe now to the station you are looking for using our Search... 555 1111 must be collected before boarding a Merseyrail train that should be good enough the best ticket... Back to where you bought it then that should be good enough Secure. Been fined a bargain when searching for Merseyrail tickets with us, we 'll display available! 'In the dark ages ' stations with no ticket machine to buy your tickets before you travel multiple whilst! Ask for Trainline not merseyrail stations with ticket machines sell their tickets if they are n't to. The Echo Daily News button are over a thousand stations with no ticket machine buy! Machines and will be provided as paper tickets comprehensive update when plans have been finalised ``! Of service train tickets and options, highlighting the cheapest ones the top, then on. On your network and I am noticing these contactless touch in points or is!
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