- Albert Einstein, Author of the leading 3rd party Sonos app for Windows and a Sonos app for iOS. This topic has been closed for further comments. One. Manage options all greyed out. By default, the Line-In connection of your Sonos speaker or wireless amp is set to Max, which is 2,000 milliseconds or two second; this allows for the most time for the Sonos product to optimize its sound. Redirecting to /en-us/article/sonos-app-requirements?language=en_US (308) What's the status of the lights of all of your Sonos speakers? This topic has been closed for further comments. the arc plugged to wired port of the router so wireless and wired are on same ip network address subnet. The streamer is typically used to stream music to analog speakers or to sync those speakers to your existing multi-room system. Its possible that one of the two controllers and speakers have been updated, and the one that is showing grayed out op has not been. https://support.sonos.com/s/article/141?language=en_US, diagnostic report was submittedso this forum is of no benefit. I was wondering if it was an issue to have 2 separate systems set up on different wireless networks, so I created a separate Sonos account with a different email address to have that account as my standalone office Sonos, but ran into the exact same issue. Once your account is verified you'll get to the setup completion screen. When I tried to connect the speaker it wasn't found. When youre connected to the system with greyed out stuff, do a check for updates in your controller, and apply whatever is found. Solution #6. Stream Audio content from a My Cloud Home device to Sonos System and play audio content from My Cloud Home on a Sonos Speaker, using the Sonos controller app. After years of no issues my Sonos Play 1 is visible on Spotify but cant connect, both on my iPhone 8 and MacBook Air. All Sonos speakers have a Play/Pause button, so this little technique will work with all Sonos speakers. Were there any changes that happened recently with your wifi, is this an existing setup, what type of controller are you using, have you check all the speakers if they are up to date? Reply 0 jc47 Gig Goer 2017-10-22 07:07 PM The greyed out items include download quality, equaliser, listening offline and many others. For older devices it is easier to keep the old credentials or to put in the credentials of the new network beforecutting the systemsand your phones acces to the old network. It drops after a few seconds. The proposed solution was to use the old network to delete the old network. Ric. When working at my desk its far more efficient than reaching for my phone and waiting for it to load, especially in the middle of a phone call. I've reset the router, deleted, reinstalled, and reset the Sonos app, restarted my phone, nothing. If prompted, follow the steps to get your Sonos system up to date. Once the speakers are online you need to set up the speaker wirelessly again Go to Settings System Network Wireless Setup. Roam. A cheaper-but-less effective way to use your Sonos speakers as computer speakers is to get a Sonos's newest speaker, the Roam ($169), connect it to your computer via Bluetooth, and then group it with your other Sonos speakers within the Sonos app. So all the speakers keep dropping. This topic has been closed for further comments. Gear Patrol participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. After many attempts to try and connect the new wi-fi, I re-connected my phone to the old wi-fi (thankfully, still connected), which allowed me to open settings again. Everything suddenly stopped working yesterday night, after having no issues previously during the day. A place for all Sonos users to hang out and discuss hardware, software, installation, ideas and troubleshooting. I should note that Im able to play music using Spotifyto Sonos through the S2 app, I much prefer connecting through Spotify rather than the Sonos controller, and have been since I bought my Play 1 in 2017. Enter your username or e-mail address. MediaMonkey locates the file. My account. You then need to add Rockbot back to your account using the steps here . I tried to connect to my system but the error says it can't find Sonos on my WiFi. Please try again in a few minutes. No matter what, knowing how to factory reset it is important and it's a little different for each Sonos speaker. Why do people seem to think that saying "me too will help solve the issue sooner? You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. My B2 isn't using WiFi though, I have an . I brought in a Sonos 5 speaker and went through the normal set up process. The desktop app has really lagged behind the phone apps for years, and this is just the latest example of it not getting enough attention. When the router comes back up, plug back in the Sonos devices. The answer is, it doesn't as the Sonos unit streams direct from Sotify's servers independently. Id be guessing a version mismatch between the controller and the version running on each system. The SonosNet Channel setting is available while you have at least one Sonos product wired to your network with an Ethernet cable. The causes usually come from iTunes itself, system glitches, or wrong configuration. What a pain!! Please help! Speaker Recommender for Retail. Sonos Architectural by Sonance $659 Compare Outdoor Speakers by Sonos and Sonance Sonos Architectural by Sonance $879 Compare Adventure Set 2x Roam $338 $358 Save $20 Compare Roam Charging Set Roam + Wireless Charger $228 Compare Roam SL Charging Set Roam SL + Wireless Charger $208 Compare Portable Set Move + Roam $548 $578 Save $30 Compare Author of the leading 3rd party Sonos app for Windows and a Sonos app for iOS. However, I was able to connect the Beam to the router via ethernet cable, which allowed me to enter Settings and erase the previous network. Press and hold the Play/Pause button located on the top of the speaker. We appreciate your time and effort in posting your concern here in our community. But the real mistake was the factory reset. Someone help I would say that my other thought would be that our wireless network at work prevents these sorts of things from connecting, but Im also using our guest network which I would think is less likely to have those sorts of restrictions. Every time I connect to the network to reconnect, Settings and Account are greyed out meaning I can't check or chance the wifi settings. One of the best features that Sonos has is TruePlay (and Automatic TruePlay on the Roam), a software that calibrates each Sonos speaker so that it sounds best for the room it is in. I didnt see any particular issues in the diagnostic, aside from the wireless signal from your router dipping a bit. Have you read the post from @John Babove? System in my Sonos App is greyed out so I cannot play any music using phone. I reinstalled the I Controller App and factory reset the speaker. It's still a delay, but you can't really notice it. Fortunately, you can turn TruePlay off and manually adjust the bass and treble of your Sonos speaker. We'll send you an e-mail with instructions to reset your password. Im afraid that information is not available to me. Also checked the various system parameters: Anyhow. This means naturally that I cannot connect to my Beam. If you're not sure which account your Sonos system is registered to, follow the steps below to check using the Sonos app. Hi @ed888, and welcome to the Sonos Community! Open the Sonos app > select Settings > and select System. Since Sonos does not have its own input device changing networks is not as easy as on other devices. Please try again in a few minutes. Pending for almost 2 weeks now. I connected via Ethernet and managed to get it to work with my phone. Is this your only Sonos speaker? Sorry, we're still checking this file's contents to make sure it's safe to download. Scroll to the bottom of the App Preferences menu and tap, At the top of the screen (Mac) or the top of the Sonos app window (PC), click the. Switch to your email account to confirm your address. And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind. (Windmills Of Your Mind [1967]. 177k members in the sonos community. Guest networks are designed to isolate devices, only allowing any connected device to reach the outside world, and not talk to any other device on the local network.such as the Sonos speakers. In the app, Settings, Account, and System are greyed out. I recently replaced my router with a new one and hence new network. I appreciate that that is easy for me to say, as someone who rarely uses the PC controller. On your PC, open iTunes, choose Music from the pop-up menu, then click Library. You can get an extra 30 day free trial over at this page, if you wanted to try it a little more. Enter your username or e-mail address. My IKEA Sonos isn't attached to the app any more. Sure. Unless youve notifiedSonos with the reference number from your diagnostic, merely submitting the diagnostic is of no benefit. Please use the contact form . Make sure SonosNet is set to channel 11 (if possible). icon You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Sorry, our virus scanner detected that this file isn't safe to download. Open the Sonos app > Room Settings > select the speaker > and turn Trueplay off. Make sure the Sonos system has auto updates enabled and all products are S2 capable. Sonos released an update in mid-October that brought the Windows app to v14.18, which appears to be the cause of the problem. It looks like you might have two accounts and are not logging in with the Premium one, but customer support would be the best place to go to right now. Mobile app working fine. In the menu bar, choose View > Show View Options. Immediately, the volume controls are now greyed out and not accessible. Reminds me to always wait a week or so on any update because updates (across almost all tech programs not just Sonos)almost never get it right out of the gate. Here you'll see the email address that your account is registered to. and our Please advise? (See here.). Let us know if it works. Bruce Like Quote Userlevel 7 AjTrek1 4703 replies 1 year ago @cjd315 Sorry, we're still checking this file's contents to make sure it's safe to download. My Daughter changed our Deezer Password; when I opened Sonos it wouldn't recognise the Deezer Account, so I decided to uninstall and reinstall Deezer. Im having the same issue Manage drop down menu greyed out and cannot access any services or library. On your PC, open iTunes, choose Music from the pop-up menu, then click Library. Redirecting to /en-us/article/reset-the-sonos-app?language=en_US (308) We are at a loss. 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